Strategic CSM for SaaS Planning (Remote)

Workday; Texas; Hybrid; USD 95,000 - 160,000; Full time

Benefits offered by this job

Flexible work options

Job summary

Workday is seeking a Customer Success Manager (CSM) for Workday Adaptive Planning. You will ensure customers maximize value, drive adoption, and align with strategic goals across multiple accounts.

This role emphasizes accountability, relationship-building, and cross-functional collaboration with Sales, Services, and Product teams. The CSM will own renewals end-to-end, leverage customer relationships for references, and help shape success plans while aligning with the pricing and roadmap of

Qualifications

• 5+ years of experience as a CSM supporting a SaaS solution.
• Experience negotiating contracts and managing renewals.
• Proven track record of overachieving goals and sales targets.
• Familiar with change management practices and process re-engineering.
• Experience with pricing principles in SaaS environments.

Responsibilities

• Establish trusted advisor relationships across customer organizations.
• Monitor and facilitate adoption of solution features and alignment with business needs.
• Develop success plans and track progress with recommendations.
• Communicate the Workday roadmap and influence customer activities.
• Maintain revenue by demonstrating value and supporting renewals.
• Coordinate with Account Executives on upsell opportunities.

Job description

Workday is seeking a Customer Success Manager (CSM) for Workday Adaptive Planning. You will ensure customers maximize value, drive adoption, and align with strategic goals across multiple accounts.

This role emphasizes accountability, relationship-building, and cross-functional collaboration with Sales, Services, and Product teams. The CSM will own renewals end-to-end, leverage customer relationships for references, and help shape success plans while aligning with the pricing and roadmap of