Strategic Customer Success Manager — Enterprise Software

Zappix; Burlington (MA); Ibrido; USD 70.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full medical insurance

401K

Descrizione del lavoro

Zappix in Burlington, MA, seeks a Customer Success Manager to oversee customer lifecycle from deployment to ongoing adoption. You will align client goals with Zappix solutions, manage pre- and post-launch activities, and work closely with engineering, services, and sales teams to ensure customer success and renewal.

The role emphasizes consultative communication, project leadership, and the ability to deliver enterprise software outcomes, with a focus on building strong stakeholder relationships

Competenze

• 3–5 years of work experience.
• Strong communication skills and ability to consult with customers.
• Mature interpersonal and stakeholder management abilities.
• Experience in leading customer-facing projects related to enterprise software deployments.
• Knowledge of project management concepts (scope/quality/costs/scheduling/risks).
• Ability to draft statements of work (SOW).
• HTML5 and CSS knowledge is a plus, not mandatory.

Mansioni

• Provide support during pre-sales: assess needs, plan, staff, manage risk.
• Lead or contribute to SOW content based on company standards.
• Create and manage project plans and scope throughout the lifecycle.
• Collaborate with engineering and professional services to deliver committed functionality.
• Manage project P&L and ensure quality, margin, and schedule targets.
• Document lessons learned and share experiences with the team.
• Educate customers on usage and benefits to increase engagement and stickiness.
• Develop long-term relationships with stakeholders and conduct regular account reviews.
• Collaborate with Sales on account strategy and identify upsell opportunities.
• Plan onboarding and training for new and existing customers.
• Identify and mitigate risks, nurture accounts, and deliver monthly success reports.
• Provide feedback to internal teams on requirements and feature requests.

Conoscenze

Strong communication

Interpersonal skills

Project management

Leading customer-facing projects

SOW drafting

HTML5/CSS knowledge

3-5 years experience

Descrizione del lavoro

Zappix in Burlington, MA, seeks a Customer Success Manager to oversee customer lifecycle from deployment to ongoing adoption. You will align client goals with Zappix solutions, manage pre- and post-launch activities, and work closely with engineering, services, and sales teams to ensure customer success and renewal.

The role emphasizes consultative communication, project leadership, and the ability to deliver enterprise software outcomes, with a focus on building strong stakeholder relationships