Enterprise CSM: Onboarding, Upsell & Retention

Zuum App

Irvine (CA)

On-site

USD 90,000 - 130,000

Full time

29 hours ago

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Job summary

Zuum App is seeking an Enterprise Customer Success Manager in Irvine, CA to own the post-sales journey, onboard new customers, drive adoption and growth, and mitigate churn.

You will lead a Customer Success Associate, serve as SME for partner integrations, and collaborate with Product, Sales, and Marketing to gather feedback and improve the customer experience.

This fast-growing logistics tech startup connects enterprise shippers to carriers on an automated platform.

Job description

Zuum App is seeking an Enterprise Customer Success Manager in Irvine, CA to own the post-sales journey, onboard new customers, drive adoption and growth, and mitigate churn.

You will lead a Customer Success Associate, serve as SME for partner integrations, and collaborate with Product, Sales, and Marketing to gather feedback and improve the customer experience.

This fast-growing logistics tech startup connects enterprise shippers to carriers on an automated platform.

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