Strategic Customer Success Manager — Enterprise SaaS (Remote US)

OneSignal, Inc.; United States; Remote; USD 100,000 - 125,000; Full time

Job summary

OneSignal, Inc. is seeking a versatile Customer Success professional to manage US Strategic accounts, focusing on onboarding, retention, and value expansion for enterprise partners. You will collaborate with product, support, and sales teams to scale the OneSignal service for a growing US partner base.

You will lead onboarding activities, nurture relationships, and drive customer business reviews, with a strong emphasis on ownership and accountability. Remote work in the US is supported.

Qualifications

• 2+ years in an account management role, ideally with a B2B SaaS product.
• Experience with Planhat, Intercom, Salesforce, Claude and Slack.
• Excellent written, verbal, and visual communication with strong organizational skills.
• Collaborative mindset with ownership and accountability.

Responsibilities

• Retain and grow 20 to 40 customers within the US Strategic segment.
• Build relationships across the customer’s organization to drive success.
• Support onboarding and scale the OneSignal service for partners.
• Lead customer business reviews and publish feedback to inform the product roadmap.
• Collaborate with product, support, and sales teams to achieve goals.

Skills

Account management

B2B SaaS

Collaboration

Communication

Onboarding

Tools

Planhat

Intercom

Salesforce

Claude

Slack

Job description

OneSignal, Inc. is seeking a versatile Customer Success professional to manage US Strategic accounts, focusing on onboarding, retention, and value expansion for enterprise partners. You will collaborate with product, support, and sales teams to scale the OneSignal service for a growing US partner base.

You will lead onboarding activities, nurture relationships, and drive customer business reviews, with a strong emphasis on ownership and accountability. Remote work in the US is supported.