Remote Scaled Customer Success Manager: Drive Adoption

OneSignal, Inc.; San Mateo (CA); Remote; USD 70,000 - 115,000; Full time

Benefits offered by this job

Equity program

Comprehensive benefits

Job summary

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. You’ll guide customers from implementation through adoption at scale, using data-driven insights to drive value and retention.

You’ll partner with Product, Sales, Marketing, Onboarding and Support to surface engagement opportunities, manage a large cohort of customers, and champion scalable programs like Office Hours and trainings. Remote-friendly within the US.

Qualifications

• 2+ years of experience in a Customer Success role.
• Experience managing a large, growing cohort of customers at scale.
• Strong communication and interpersonal skills.
• Ability to balance and prioritize multiple tasks and projects.
• Experience using Customer Success Platforms.
• Understanding of CS metrics and KPIs.
• Passion for helping customers and a commitment to providing exceptional customer service.

Responsibilities

• Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals.
• Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed.
• Participate in and enhance existing 1:many Programs such as Office Hours and Trainings.
• Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities.
• Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale.
• Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes.

Skills

Customer Success

Customer cohort management

Communication skills

Prioritization

Customer Success Platforms

CS KPIs

Customer empathy

Job description

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. You’ll guide customers from implementation through adoption at scale, using data-driven insights to drive value and retention.

You’ll partner with Product, Sales, Marketing, Onboarding and Support to surface engagement opportunities, manage a large cohort of customers, and champion scalable programs like Office Hours and trainings. Remote-friendly within the US.