Remote Scaled Customer Success Manager | Drive Adoption

OneSignal, Inc.; California; Remoto; USD 70.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Equity program

Comprehensive benefits

Descrizione del lavoro

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll guide customers from implementation through adoption at scale, using your communication skills and data‑driven mindset to drive value.

You will work cross‑functionally with Product, Sales, Marketing, Onboarding and Support to surface engagement opportunities and optimize the customer journey across a growing cohort.

Competenze

• 2+ years of demonstrated success in a Customer Success role.
• Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale.
• Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders.
• Ability to balance and prioritize multiple tasks and projects.
• Experience using Customer Success Platforms.
• Understanding of Customer Success metrics and KPIs.
• Passion for helping customers and a commitment to providing exceptional customer service.

Mansioni

• Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals.
• Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed.
• Participate in and enhance existing 1:many Programs such as Office Hours and Trainings.
• Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities.
• Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale.
• Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes.

Conoscenze

Customer Success

Stakeholder management

Communication

Prioritization

CS platforms

KPIs

Customer service

Descrizione del lavoro

OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base. As a Scaled CSM, you'll guide customers from implementation through adoption at scale, using your communication skills and data‑driven mindset to drive value.

You will work cross‑functionally with Product, Sales, Marketing, Onboarding and Support to surface engagement opportunities and optimize the customer journey across a growing cohort.