Strategic Customer Success Manager, Enterprise Growth

Yodeck; Kentucky; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Bonus scheme

Great Place to Work

Hybrid work from home

Gym access

Meal vouchers

Training budget

Private medical insurance

Flexible working arrangements

Commuting expenses

Diversity & inclusion

Job summary

Yodeck is seeking a Customer Success Manager to own a portfolio of Strategic & Emerging customers (Mid-Market and Enterprise) and drive retention, expansion, and long-term value. You will partner with Sales and Product to ensure renewals are predictable and upsell opportunities realized.

You’ll build strong relationships with key stakeholders, monitor product usage, and advocate for customers across the company to deliver a seamless experience throughout the lifecycle.

Qualifications

• 3+ years in Customer Success, Account Management, or similar post-sales role in a B2B SaaS environment.
• Experience managing Mid-Market and Enterprise customers, ideally across international markets.
• Strong communication, relationship-building, and stakeholder management skills.
• Comfortable using CRM tools such as HubSpot and Customer Success platforms.
• Ability to manage multiple accounts and stakeholders simultaneously.
• Fluent in English (spoken and written); additional languages are a plus.
• Demonstrated commercial mindset, with experience supporting renewals, expansion, or revenue targets.

Responsibilities

• Own the post-sale lifecycle for a portfolio of Strategic & Emerging customers.
• Be accountable for GRR and NRR targets across your customer portfolio
• Lead onboarding, enablement, and ongoing success planning to maximize customer value and adoption.
• Conduct regular business reviews and act as a trusted advisor to key stakeholders.
• Monitor customer health, product usage, and feedback to mitigate risk and reduce churn.
• Identify and drive upsell and cross-sell opportunities in partnership with Sales.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to improve customer outcomes.
• Forecast renewals and expansion opportunities, maintaining accurate customer records and pipeline data.
• Use customer insights and data to optimize retention, growth, and Customer Success processes.

Skills

Communication

Relationship building

Stakeholder mgmt

HubSpot CRM

B2B SaaS

English fluency

Renewals & upsell

Tools

HubSpot

Job description

Yodeck is seeking a Customer Success Manager to own a portfolio of Strategic & Emerging customers (Mid-Market and Enterprise) and drive retention, expansion, and long-term value. You will partner with Sales and Product to ensure renewals are predictable and upsell opportunities realized.

You’ll build strong relationships with key stakeholders, monitor product usage, and advocate for customers across the company to deliver a seamless experience throughout the lifecycle.