Customer Success Manager

Yodeck; Kentucky; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Stock options

Bonus scheme

Great Place to Work

Hybrid work from home

Gym access

Meal vouchers

Training budget

Private medical insurance

Flexible working arrangements

Commuting expenses

Diversity & inclusion

Job summary

Yodeck is seeking a Customer Success Manager to own a portfolio of Strategic & Emerging customers (Mid-Market and Enterprise) and drive retention, expansion, and long-term value. You will partner with Sales and Product to ensure renewals are predictable and upsell opportunities realized.

You’ll build strong relationships with key stakeholders, monitor product usage, and advocate for customers across the company to deliver a seamless experience throughout the lifecycle.

Qualifications

• 3+ years in Customer Success, Account Management, or similar post-sales role in a B2B SaaS environment.
• Experience managing Mid-Market and Enterprise customers, ideally across international markets.
• Strong communication, relationship-building, and stakeholder management skills.
• Comfortable using CRM tools such as HubSpot and Customer Success platforms.
• Ability to manage multiple accounts and stakeholders simultaneously.
• Fluent in English (spoken and written); additional languages are a plus.
• Demonstrated commercial mindset, with experience supporting renewals, expansion, or revenue targets.

Responsibilities

• Own the post-sale lifecycle for a portfolio of Strategic & Emerging customers.
• Be accountable for GRR and NRR targets across your customer portfolio
• Lead onboarding, enablement, and ongoing success planning to maximize customer value and adoption.
• Conduct regular business reviews and act as a trusted advisor to key stakeholders.
• Monitor customer health, product usage, and feedback to mitigate risk and reduce churn.
• Identify and drive upsell and cross-sell opportunities in partnership with Sales.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to improve customer outcomes.
• Forecast renewals and expansion opportunities, maintaining accurate customer records and pipeline data.
• Use customer insights and data to optimize retention, growth, and Customer Success processes.

Skills

Communication

Relationship building

Stakeholder mgmt

HubSpot CRM

B2B SaaS

English fluency

Renewals & upsell

Tools

HubSpot

Job description

About Yodeck

Yodeck is a fast-growing Software-as-a-Service (SaaS) company that is laser-focused on disrupting the $23B digital signage industry. Yodeck’s affordable, easy-to-use, and feature-rich solution has been developed to democratize digital signage and empower with it, any and every business around the world. Yodeck was first introduced in 2016 and now powers over 230,000 screens across every type of business from restaurants and retail stores, to schools, stadiums and conference halls. Yodeck is now in the top 5 of digital signage SaaS platforms in the world, and we are looking for curious and smart people to drive even faster!

About the Role

As a Customer Success Manager, you will own a portfolio of Strategic & Emerging customers (Mid-Market and Enterprise), with full responsibility for driving customer retention, expansion, and long-term value. You will be accountable for Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) across your book of business.

This is a customer-facing, commercially oriented role. You will build strong, trusted relationships with key stakeholders, ensure customers achieve their desired outcomes with Yodeck, and proactively identify opportunities to grow accounts through adoption, upsell, and cross-sell. You will work closely with Sales and other internal teams to ensure renewals are predictable and expansion opportunities are realized.

You’ll also act as the customer’s advocate within Yodeck, partnering cross-functionally with Sales, Product, Marketing, and Support to deliver a seamless and valuable customer experience throughout the lifecycle.

Responsibilities

• Own the post-sale lifecycle for a portfolio of Strategic & Emerging customers.
• Be accountable for GRR and NRR targets across your customer portfolio
• Lead onboarding, enablement, and ongoing success planning to maximize customer value and adoption.
• Conduct regular business reviews and act as a trusted advisor to key stakeholders.
• Monitor customer health, product usage, and feedback to mitigate risk and reduce churn.
• Identify and drive upsell and cross-sell opportunities in partnership with Sales.
• Collaborate cross-functionally with Sales, Product, Marketing, and Support to improve customer outcomes.
• Forecast renewals and expansion opportunities, maintaining accurate customer records and pipeline data.
• Use customer insights and data to optimize retention, growth, and Customer Success processes.

• 3+ years of experience in Customer Success, Account Management, or a similar post-sales role in a B2B SaaS environment
• Experience managing Mid-Market and/or Enterprise customers, ideally across international markets
• Strong communication, relationship-building, and stakeholder management skills
• Comfortable using CRM tools such as HubSpot and Customer Success platforms
• Ability to manage multiple accounts and stakeholders simultaneously
• Fluent in English (spoken and written); additional languages are a plus
• Demonstrated commercial mindset, with experience supporting renewals, expansion, or revenue targets

• Competitive salary
• Company-wide bonus scheme and a great Stock Option plan
• Amazing workplace, certified as Great Place to Work
• Hybrid Work From Home policy
• Office gym, nutritionist, and meal vouchers
• Individual training budget for professional development
• Private medical insurance plan
• Fun and collaborative start-up environment (with amazing offices!)
• Flexible working arrangementsCommuting Expenses
• Equal opportunity and workplace diversity

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people's contributions.