Strategic Customer Success Manager — AppSec Growth

Checkmarx Ltd.; Northern (KY); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Checkmarx Ltd. is seeking a Strategic Customer Success Manager (SCSM) to guide enterprise clients in adopting Checkmarx cloud-native AppSec solutions. You will act as the primary technical liaison, drive onboarding, and monitor usage to ensure value realization across security programs.

The role emphasizes deep customer engagement, collaboration with multiple internal teams, and ongoing expansion opportunities within managed accounts.

Qualifications

• 5+ years in Customer Success or similar client-facing role in software or cybersecurity.
• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field.
• Experience guiding customers through onboarding, adoption, and value realization.
• Experience with enterprise clients and managing complex technical relationships.
• Ability to analyze customer usage data and product telemetry to identify trends and risks.
• Experience with data visualization tools such as Power BI or Tableau to communicate value.

Responsibilities

• Provide expert deployment and operational guidance.
• Act as the primary technical liaison for customers.
• Collaborate with Support, Product Management, and other internal teams.
• Guide customers through onboarding and best practices.
• Monitor adoption and address hurdles to meet committed usage levels.
• Drive value-based activities to increase platform adoption and consumption.
• Design and execute Mutual Activity Plans tied to customer value and outcomes.
• Set and manage project milestones and celebrate wins.

Skills

Customer Success

Technical Account Management

Education

Bachelor's degree in CS/IT/Cybersecurity

Tools

Power BI

Tableau

SAST

DAST

Job description

Checkmarx Ltd. is seeking a Strategic Customer Success Manager (SCSM) to guide enterprise clients in adopting Checkmarx cloud-native AppSec solutions. You will act as the primary technical liaison, drive onboarding, and monitor usage to ensure value realization across security programs.

The role emphasizes deep customer engagement, collaboration with multiple internal teams, and ongoing expansion opportunities within managed accounts.