Strategic CSM for Enterprise Security & AI

Checkmarx; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and retirement perks

Career growth opportunities

Training and education

Job summary

Checkmarx is seeking a Strategic Customer Success Manager to guide enterprise customers in deploying and adopting Checkmarx security solutions. You will act as the primary technical liaison, collaborating with Support, Product, and Sales to ensure customers realize measurable value.

You will monitor usage, craft renewal strategies, and drive adoption through data-driven insights and ROI storytelling. A strong background in cloud security, SAST/DAST, and API integrations is essential, along with

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar client-facing role in software/cybersecurity.
• Bachelor’s degree in CS/IT/Cybersecurity or related field.
• Proven success onboarding, adoption and value realization for enterprise clients.
• Experience managing complex technical relationships with large organizations.
• Ability to analyze usage data and product telemetry to identify trends and risks.
• Proficiency with data visualization tools (Power BI, Tableau).
• Ability to align product capabilities with customer compliance needs.

Responsibilities

• Provide expert deployment and operational guidance to customers.
• Serve as the primary technical liaison for customer accounts.
• Collaborate with Support, Product Management and internal teams to drive outcomes.
• Lead onboarding, adoption and value realization initiatives.
• Monitor adoption metrics and address hurdles to meet usage commitments.
• Design Mutual Activity Plans and track milestones with customers.
• Identify expansion opportunities using success stories and ROI data.
• Deliver customer health insights and contribute to business reviews.

Skills

Customer success

Technical liaison

Data analysis

Power BI

Tableau

Cloud platforms (AWS/Azure/GCP)

REST APIs

Scripting (Python/Bash/PowerShell)

Education

Bachelor’s degree in Computer Science / IT / Cybersecurity or related field

Tools

Power BI

Tableau

Jenkins

GitHub Actions

GitLab CI

Python

REST APIs

Job description

Checkmarx is seeking a Strategic Customer Success Manager to guide enterprise customers in deploying and adopting Checkmarx security solutions. You will act as the primary technical liaison, collaborating with Support, Product, and Sales to ensure customers realize measurable value.

You will monitor usage, craft renewal strategies, and drive adoption through data-driven insights and ROI storytelling. A strong background in cloud security, SAST/DAST, and API integrations is essential, along with