Strategic Customer Success Manager for Growth

OneScreen.AI, Inc

Boston (MA)

On-site

USD 95,000 - 135,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Life insurance

Job summary

Onescreen.ai is seeking a Customer Success Manager in Boston to lead strategic customers, own the client relationship, and translate insights into actionable roadmaps. You will partner with cross‑functional teams to ensure value delivery and scalable processes in a fast‑moving environment.

You will drive onboarding, ongoing engagement, and expansion opportunities while collaborating with Sales, Product, and Operations.

Qualifications

4–8 years of experience in client-facing campaign management or customer success.
Strong project management skills with the ability to handle multiple accounts and priorities.
Experience at startups with a builder mindset and scalable processes.
Interest in or experience with AI tools and how they can improve the customer experience.

Responsibilities

Onboard and train new Onescreen customers effectively.
Build long-term relationships and be the primary contact post-launch.
Serve as trusted advisor translating customer objectives into roadmaps and plans.
Partner with Sales on business reviews to uncover goals and develop growth strategies.
Track account performance and use insights to improve the client experience and drive repeat business.
Coordinate with internal teams to keep campaign delivery on track and manage vendor coordination.
Contribute to customer-centric culture across CS and Revenue teams.
Travel may be required (estimated 3–5x/year).