Strategic Customer Success Manager — AI-Driven Revenue

Salesloft, Inc.

United States

On-site

USD 27,000 - 35,000

Full time

14 days+

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Job summary

Salesloft is looking for a Commercially-minded Customer Success Manager in Guadalajara to own a defined book of business. You will drive retention, adoption, and net revenue expansion with data-driven insights and executive-level engagement.

You will partner with Account Management and cross-functional teams to deliver measurable value, influence product feedback, and steer proactive renewal strategies in a fast-paced B2B SaaS environment.

Qualifications

Proven track record in Customer Success, Account Management, or post-sale roles with ownership of retention and expansion.
Ability to manage a book of business and hit retention and net revenue expansion targets.
Comfort using product usage data, health signals and engagement data to guide actions.
Excellent written and verbal communication with senior customer stakeholders.
Experience with revenue intelligence tools and cross-functional collaboration.

Responsibilities

Own retention, adoption and net revenue expansion for a defined book of business.
Prioritize using health signals and usage data to act on key accounts.
Lead executive business reviews linking usage to revenue outcomes.
Partner with Account Management to drive expansion grounded in value.
Advocate for customers cross-functionally and coordinate internal resources.
Drive adoption via tailored enablement and ongoing strategic guidance.