Strategic Customer Success Manager - Adoption & Growth

LogRocket, Inc; Boston (MA); Remote; USD 105,000 - 175,000; Full time

Benefits offered by this job

Health, dental, and vision benefits

Open vacation policy

Paid parental leave

Generous stock options

Flexible working hours

Catered lunches

Job summary

A technology startup is seeking a Customer Success Manager to own customer relationships and ensure success from onboarding to renewal. You will define strategies that maximize value for customers using the LogRocket platform and actively manage retention and upsell opportunities. This role requires excellent communication, a strong collaborative spirit, and a passion for start-ups. Competitive compensation ranges from $105K to $175K annually depending on experience.

Qualifications

• 1-2+ years experience in product management and/or data analytics role.
• Experience in customer support or solution engineering desired.
• Ability to build relationships and uncover areas of expansion.

Responsibilities

• Manage customer relationships from onboarding through to renewal.
• Consult with customers to confirm value delivery and ROI.
• Define strategy to deliver maximum value through the LogRocket platform.

Skills

Product management

Data analytics

Technical customer support

Customer retention

Cross-functional collaboration

Communication skills

Self-starter

Organizational skills

Job description

A technology startup is seeking a Customer Success Manager to own customer relationships and ensure success from onboarding to renewal. You will define strategies that maximize value for customers using the LogRocket platform and actively manage retention and upsell opportunities. This role requires excellent communication, a strong collaborative spirit, and a passion for start-ups. Competitive compensation ranges from $105K to $175K annually depending on experience.