Strategic Customer Success Manager

GLOBO Language Solutions, LLC; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

GLOBO Language Solutions, LLC is seeking a customer-facing role focused on building long-term relationships with language access stakeholders. You will serve as the primary contact for a portfolio of customers, monitor health and utilization data, deliver trainings, and own renewal processes with risk mitigation.

By acting as the voice of the customer, you will partner with Sales, Marketing, Product, Support, Operations, and Finance to ensure customer success and renewals in a dynamic

Responsibilities

• Serve as the point of contact for a portfolio of customers, building long-term relationships with key language access stakeholders.
• Monitor customer health and utilization data, deliver training, support QBRs, and own the contract renewal process with risk mitigation.
• Act as the internal voice of the customer and partner cross-functionally with Sales, Marketing, Product, Support, Operations, and Finance.

Job description

GLOBO Language Solutions, LLC is seeking a customer-facing role focused on building long-term relationships with language access stakeholders. You will serve as the primary contact for a portfolio of customers, monitor health and utilization data, deliver trainings, and own renewal processes with risk mitigation.

By acting as the voice of the customer, you will partner with Sales, Marketing, Product, Support, Operations, and Finance to ensure customer success and renewals in a dynamic