Customer Success Manager

GLOBO; United States; On-site; USD 80,000 - 120,000; Full time

Job summary

GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions. We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team.

The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language

Responsibilities

• Serve as the point of contact for a portfolio of customers.
• Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership.
• Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization.
• Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings.
• Develop comprehensive account plans and lead the execution of the account strategy.

Job description

Position

Customer Success Manager

Status

Exempt, Full-Time

Supervisor's Title

VP, Account Management

Date

11/6/2026

Primary Goal

GLOBO’s Customer Account Management Team is tasked with providing a legendary customer experience and ensuring customers achieve their desired outcomes and derive value from GLOBO’s solutions.

We are looking for a passionate Customer Success Manager (CSM) with proven relationship building and project management skills to join the team. The CSM will build deep, multi-threaded relationships, and use proactive data insights and an understanding of GLOBO’s products and services to improve language access and maximize customer retention and growth.

Responsibilities

• Develop Meaningful Relationships:
  
  
  
  • Serve as the point of contact for a portfolio of customers.
  
  
  • Build and maintain deep, multi-threaded long-term relationships with key language access stakeholders across all levels of the organization, including executive leadership.
  
  
  
  


• Drive Adoption & Utilization:
  
  
  
  • Proactively monitor customer health and utilization data, delivering training, advising on best practices, workflows, and configuration options to drive product adoption and maximize usage and value realization.
  
  
  
  


• Ensure Customer Outcomes & Value:
  
  
  
  • Understand, measure, and report on customer business goals and key performance indicators (KPIs), ensuring customers achieve their desired outcomes and continually recognize the value of GLOBO’s solutions.
  
  
  • Lead Quarterly Business Reviews, Annual Reviews, and ad hoc customer meetings.
  
  
  
  


• Lead Account Planning & Risk Mitigation:
  
  
  
  • Develop comprehensive account plans and lead the execution of the account strategy.
  
  
  • Maintain internal CRM (Hubspot) to monitor customer health, proactively identify \