Strategic Customer Success Manager

Jobtailor; Missouri; On-site; USD 140,000 - 210,000; Full time

Job summary

Jobtailor is seeking an accomplished automotive SaaS Customer Success leader to own outcomes across enterprise dealer groups, driving ROI and expansion readiness.

You will partner with Sales, Product, Support, and Operations; travel 40-50% and operate autonomously to translate field data into executive insights and scalable playbooks.

Qualifications

• 10+ years of experience in Automotive SaaS, dealership operations, or enterprise-level account management.
• Proven experience managing complex, multi-location or enterprise accounts with measurable business impact.
• Strong understanding of dealership operations across Fixed Ops and Variable Ops.
• Ability to influence leadership-level stakeholders and drive change across organizations.
• Strategic thinking with ability to identify patterns and scale solutions across accounts.
• Excellent business acumen including revenue drivers, operational levers and ROI.
• High degree of autonomy and initiative.
• Strong analytical and storytelling skills; translate field data into executive insight.
• Proficiency in Salesforce or similar CRM and performance analytics tools.
• Willingness to travel 40-50% based on business need.
• Ability to perform regular on-site work within dealership environments.

Responsibilities

• Own business outcomes across six assigned enterprise dealer groups, including adoption, ROI, and expansion readiness.
• Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership.
• Lead multi-location adoption strategies across Fixed Ops and Variable Ops.
• Identify systemic gaps across dealer groups and implement scalable solutions.
• Translate complex performance data into executive-level insights that inform company strategy.
• Surface patterns, risks, and opportunities across accounts to influence expansion decisions.
• Partner with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes.
• Build, test, and refine playbooks scalable across hundreds of locations.
• Operate autonomously while prioritizing focus across multiple enterprise accounts.
• Travel strategically to key locations to drive impact, validate execution, and accelerate performance.
• Serve as the connective tissue between the field and executive leadership.
• Report to the VP of Customer Success.

Skills

Automotive SaaS Experience

Multi-Location Account Management

Dealership Operations Expertise

Salesforce Proficiency

Analytical & Storytelling Skills

Tools

Salesforce

CRM Tools

Performance Analytics Tools

Job description

• Own business outcomes across six assigned enterprise dealer groups, including adoption, ROI, and expansion readiness


• Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership


• Lead multi-location adoption strategies across Fixed Ops and Variable Ops


• Identify systemic gaps across dealer groups and implement scalable solutions


• Translate complex performance data into executive-level insights that inform company strategy


• Surface patterns, risks, and opportunities across accounts to influence expansion decisions


• Partner with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes


• Build, test, and refine playbooks scalable across hundreds of locations


• Operate autonomously while prioritizing focus across multiple enterprise accounts


• Travel strategically to key locations to drive impact, validate execution, and accelerate performance


• Serve as the connective tissue between the field and executive leadership


• Report to the VP of Customer Success

Requirements

• 10+ years of experience in Automotive SaaS, dealership operations, or enterprise-level account management


• Proven experience managing complex, multi-location or enterprise accounts with measurable business impact


• Strong understanding of dealership operations across both Fixed Ops and Variable Ops


• Demonstrated ability to influence leadership-level stakeholders and drive change across organizations


• Strategic thinking and ability to identify patterns and scale solutions across accounts


• Exceptional business acumen, including understanding revenue drivers, operational levers, and ROI


• High degree of autonomy and initiative


• Strong analytical and storytelling skills; ability to turn field data into executive insight


• Proficiency in Salesforce or similar CRM and performance analytics tools


• Willingness and ability to travel approximately 40-50% based on business need


• Ability to perform regular on-site work within dealership environments


• Ability to work in varying environmental conditions, including heat, cold, rain, and other outdoor elements


• Ability to use personal protective equipment (PPE) when required by site protocols

Core Competencies

Demonstrates extensive experience in Automotive SaaS and dealership operations, with a strong focus on managing multi-location accounts and driving measurable business outcomes. Proficient in translating complex performance data into strategic insights while influencing leadership and fostering operational consistency across dealer groups.

Highest-signal resume keywords

• Automotive SaaS Experience


• Multi-Location Account Management


• Dealership Operations Expertise


• Salesforce Proficiency


• Analytical and Storytelling Skills

ATS Optimization Keywords

Hard Skills

• Account Management


• Performance Analytics


• Operational Consistency


• Strategic Thinking


• Data Analysis


• ROI Analysis


• Change Management


• Solution Implementation


• Business Acumen


• Influencing Stakeholders

Soft Skills

• Autonomy


• Initiative


• Communication


• Leadership Influence


• Collaboration

Industry Keywords

• Fixed Ops


• Variable Ops


• Dealer Groups


• Enterprise Accounts


• Business Outcomes


• Customer Success

Tools & Technologies

• Salesforce


• CRM Tools


• Performance Analytics Tools