Sales Operations Director

Jobtailor; California (MO); On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor seeks an experienced Sales Operations leader to own end-to-end dealer programs and performance initiatives. You will drive incentive design, advisory boards, and cross-functional KPIs, working closely with Finance, HR, and senior leadership. The role requires strong CRM skills and a track record of improving sales processes.

The position is in-office with domestic travel up to 10%, offering leadership growth in a dynamic automotive dealer environment.

Qualifications

• 5+ years leading and developing a Sales Operations team.
• Proven ability to lead teams, coach individuals, and continuously improve business processes.
• Track record of designing and running incentive, rewards, or recognition programs.
• Skilled at setting measurable goals and building reporting to track them.
• Experience with Microsoft Office products, including Excel.
• Proficiency with CRM platforms such as Salesforce.
• Ability to work in-office per Company workplace policy.
• Willingness to travel domestically up to 10%.
• Automotive industry experience desired.
• Direct experience calling on dealers, with fluency in dealer business and dealer lingo desired.
• Experience with HQ process management desired.

Responsibilities

• Own and manage programs and initiatives supporting Dealer Sales and Performance Management end-to-end
• Lead dealer marketing efforts supporting sales, engagement, and retention objectives
• Develop and execute a Dealer Rewards Program
• Develop and execute a President's Award recognition program
• Manage program planning, launch, in-market execution, and post-program review
• Stand up and lead a Dealer Advisory Board
• Manage Dealer Advisory Board communications, outreach, relationships, meeting coordination, and scheduling
• Lead development of quarterly objectives and KPIs in coordination with Finance, HR, and the SVP of Dealer Sales
• Own tracking and reporting against objectives and KPIs
• Oversee reporting tools and dashboards for HQ and field teams
• Analyze performance data, identify trends, flag risks, and recommend adjustments
• Oversee, streamline, and develop operational sales processes
• Own the end-to-end onboarding and offboarding experience
• Create, optimize, and maintain standard operating procedures
• Improve new account hand-off processes to service teams
• Project-manage group-level implementation initiatives for Dealer Strategic and National Accounts
• Represent the Dealer Sales and Performance Management team internally and externally
• Build out a team supporting program tracking, reporting, and execution

Skills

SalesOps Leadership

Team Leadership

Incentive Design

CRM Proficiency

Data Analysis

Project Mgmt

Communication

Attention to Detail

Excel

Dealer Fluency

Education

Bachelor's degree preferred

Tools

Salesforce

JIRA

Asana

Excel

Job description

• Own and manage programs and initiatives supporting Dealer Sales and Performance Management end-to-end
• Lead dealer marketing efforts supporting sales, engagement, and retention objectives
• Develop and execute a Dealer Rewards Program
• Develop and execute a President's Award recognition program
• Manage program planning, launch, in-market execution, and post-program review
• Stand up and lead a Dealer Advisory Board
• Manage Dealer Advisory Board communications, outreach, relationships, meeting coordination, and scheduling
• Lead development of quarterly objectives and KPIs in coordination with Finance, HR, and the SVP of Dealer Sales
• Own tracking and reporting against objectives and KPIs
• Oversee reporting tools and dashboards for HQ and field teams
• Analyze performance data, identify trends, flag risks, and recommend adjustments
• Oversee, streamline, and develop operational sales processes
• Own the end-to-end onboarding and offboarding experience
• Create, optimize, and maintain standard operating procedures
• Improve new account hand-off processes to service teams
• Project-manage group-level implementation initiatives for Dealer Strategic and National Accounts
• Represent the Dealer Sales and Performance Management team internally and externally
• Build out a team supporting program tracking, reporting, and execution

Requirements

• 5+ years leading and developing a Sales Operations team
• Proven ability to lead teams, coach individuals, and continuously improve business processes
• Track record of designing and running incentive, rewards, or recognition programs
• Skilled at setting measurable goals and building reporting to track them
• Ability to maintain steady morale and high, achievable expectations among direct reports
• Bachelor's degree preferred; high school diploma or GED required
• Technical acumen with proven troubleshooting experience
• Strong attention to detail
• Excellent written and verbal communication skills
• Comfortable operating independently and in a team-based environment
• Strong experience with Microsoft Office products, including Excel
• Proficiency with CRM platforms such as Salesforce
• Ability to work in-office per Company workplace policy
• Ability and willingness to travel domestically by car or airplane up to 10% of the time
• Automotive industry experience desired
• Direct experience calling on dealers, with fluency in dealer business and dealer lingo desired
• Experience with both field-facing dealer work and HQ process management desired
• Extensive Salesforce experience strongly recommended
• Experience with project management applications such as JIRA or Asana desired

Core Competencies

Demonstrates expertise in managing dealer sales programs and performance initiatives, with a strong focus on developing and executing incentive and recognition programs. Proficient in analyzing performance data, setting measurable goals, and leading sales operations teams to achieve high standards.

Highest-signal resume keywords

• Sales Operations Leadership
• Incentive Program Design
• Performance Data Analysis
• CRM Proficiency (Salesforce)
• Project Management (JIRA, Asana)

Hard Skills

• Sales Operations Management
• Performance Management
• Data Analysis
• Goal Setting
• Process Improvement

Soft Skills

• Team Leadership
• Coaching
• Communication
• Attention to Detail
• Independent and Team Collaboration

Industry Keywords

• Automotive Industry Experience
• Dealer Business Fluency
• Dealer Advisory Board Management
• Operational Sales Processes
• Onboarding and Offboarding

Tools & Technologies

• Microsoft Office (Excel)
• Salesforce
• JIRA
• Asana