Strategic Customer Success Manager

Lexitas; Bryan (TX); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Lexitas, a leading provider of legal and corporate support services, seeks a Customer Service Manager at the Bryan, TX office to build strong client relationships and partner with operations, accounting, and support teams. You will drive customer satisfaction, retention, and proactive service excellence in a fast-paced environment.

Responsibilities include regular check-ins, health monitoring, and serving as the voice of the customer in strategic decisions.

Qualifications

• 5+ years in customer service, account management, or client relationships.
• Bachelor's degree preferred.
• Experience collaborating with cross-functional teams.
• Proven track record of customer relationship success.

Responsibilities

• Build and maintain strong customer relationships through proactive communication.
• Monitor customer health and advocate for customer needs internally.
• Collaborate with operations, accounting, and support to deliver exceptional service.
• Drive customer satisfaction and retention initiatives.
• Serve as liaison between customers and internal departments.

Skills

Relationship-building

Verbal & written comms

Customer advocacy

Problem-solving

Leadership mindset

Team collaboration

Account management

Time management

Business acumen

Education

Bachelor's degree preferred

Job description

Lexitas, a leading provider of legal and corporate support services, seeks a Customer Service Manager at the Bryan, TX office to build strong client relationships and partner with operations, accounting, and support teams. You will drive customer satisfaction, retention, and proactive service excellence in a fast-paced environment.

Responsibilities include regular check-ins, health monitoring, and serving as the voice of the customer in strategic decisions.