Customer Service Manager

Lexitas; Bryan (TX); Hybrid; USD 50,000 - 61,000; Full time

Job summary

Lexitas, a leading provider of legal and corporate support services, seeks a Customer Service Manager at the Bryan, TX office to build strong client relationships and partner with operations, accounting, and support teams. You will drive customer satisfaction, retention, and proactive service excellence in a fast-paced environment.

Responsibilities include regular check-ins, health monitoring, and serving as the voice of the customer in strategic decisions.

Qualifications

• 5+ years in customer service, account management, or client relationships.
• Bachelor's degree preferred.
• Experience collaborating with cross-functional teams.
• Proven track record of customer relationship success.

Responsibilities

• Build and maintain strong customer relationships through proactive communication.
• Monitor customer health and advocate for customer needs internally.
• Collaborate with operations, accounting, and support to deliver exceptional service.
• Drive customer satisfaction and retention initiatives.
• Serve as liaison between customers and internal departments.

Skills

Relationship-building

Verbal & written comms

Customer advocacy

Problem-solving

Leadership mindset

Team collaboration

Account management

Time management

Business acumen

Education

Bachelor's degree preferred

Job description

CUSTOMER SERVICE MANAGER:

Lexitas provides legal and corporate support services for clients who value proactive communicators and trusted relationship-builders.

LOCATION:

LOCATION: This is a full-time, on-site position based at our Bryan office located at 301 North Main Street, Bryan, TX

PAY RATE:

PAY RATE: $55k/yr

Join a High-Growth Legal & Corporate Services Leader

Join a High-Growth Legal & Corporate Services Leader

ABOUT THE ROLE:

Lexitas is seeking a relationship-focused Customer Service Manager to serve as a strategic partner between our customers and internal teams. In this highly visible role, you will work closely with operations, accounting, and support teams to ensure exceptional client experiences, proactively strengthen customer relationships, and drive long-term customer satisfaction and retention.

The ideal candidate is a proactive communicator, problem solver, and trusted advisor who can effectively advocate for customer needs while collaborating internally to deliver outstanding service. If you thrive in a fast-paced environment, enjoy building strong relationships, and are passionate about customer success, we'd love to hear from you.

Lexitas is a rapidly growing national provider of legal and corporate support services, including court reporting, medical record retrieval, process service, and corporate filings. Our mission is to deliver unmatched service with integrity, professionalism, and responsiveness.

KEY RESPONSIBILITIES:

• Build and maintain strong customer relationships through regular communication and strategic account engagement.
• Monitor overall customer health utilizing scheduled check-ins, feedback sessions, and Net Promoter Score (NPS) data.
• Resolve customer concerns and service issues promptly while ensuring a positive customer experience.
• Collaborate with operational leadership to provide customer insights that help guide staffing and resource planning.
• Serve as the voice of the customer by representing client needs and perspectives in business decisions.
• Act as a liaison between customers and internal departments, including operations, accounting, and support teams.
• Identify opportunities to strengthen customer relationships and improve service delivery.
• Foster long-term customer satisfaction, retention, and loyalty through proactive account management.
• Participate in ongoing leadership development initiatives, professional training, and company-sponsored programs.
• Support additional projects and initiatives that contribute to customer success and organizational growth.

WHAT WE’RE LOOKING FOR:

• A commitment to exemplifying Lexitas' Core Values of Service Excellence, Positivity, Integrity, Innovation, Respect, Teamwork, Diversity, and Entrepreneurial Thinking.
• Strong relationship-building skills with the ability to earn trust and establish credibility with customers and colleagues.
• Excellent verbal and written communication skills with the ability to communicate effectively across all levels of an organization.
• Strong organizational and time management abilities with exceptional attention to detail.
• A proactive and results-driven approach to problem-solving and customer advocacy.
• Demonstrated persistence and accountability in driving issues to resolution.
• Ability to influence and collaborate effectively with cross-functional teams.
• Leadership mindset with a passion for coaching, mentoring, and developing others.
• Strong business acumen and the ability to align customer needs with organizational objectives.
• Experience managing multiple priorities while maintaining a high level of customer service.
• A positive, adaptable attitude and commitment to continuous improvement.

QUALIFICATIONS:

• Minimum of 5 years of applicable industry experience.
• Minimum of 5 years of customer service, account management, customer success, or client relationship experience.
• Bachelor's degree preferred.
• Proven track record of building and maintaining successful customer relationships.
• Experience working collaboratively with operational and cross-functional business teams.
• Strong conflict resolution and customer issue management experience preferred.

SUPERVISORY RESPONSIBILITIES

None

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential fonctions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require brief periodic travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation or any other legally protected status.

EOE Employer/Vet/Disabled