Strategic Customer Success Lead – Telecom & IT Solutions

Telarus; Oregon; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Telarus is seeking a Customer Success Manager in Oregon to manage a dedicated customer base, build strong relationships, and reduce attrition. You will identify upsell opportunities, coordinate renewals, and collaborate with partners to ensure service excellence.

The role focuses on proactive account management, solution selling, and staying current with carrier offerings while maintaining accurate activity in Salesforce. Regular collaboration with internal teams is essential.

Qualifications

• Minimum 2–3 years of telecom or 2–3 years of telecom/IT services experience.
• 1+ year in consultative sales or account management.

Responsibilities

• Interact with assigned customer base regularly to build relationships.
• Assess services and plan improvements to boost satisfaction.
• Upsell opportunities and meet sales goals.
• Maintain Base in Salesforce CRM and track activity.
• Monitor contract expirations and support renewals.
• Collaborate with supplier contacts and internal teams.
• Report progress weekly and with supervisor.

Skills

Telecom industry experience

Account management

Consultative selling

Relationship building

Sales goal achievement

Strong communication

Multi-tasking

C-level engagement

Self-motivated

Tools

Salesforce CRM

Job description

Telarus is seeking a Customer Success Manager in Oregon to manage a dedicated customer base, build strong relationships, and reduce attrition. You will identify upsell opportunities, coordinate renewals, and collaborate with partners to ensure service excellence.

The role focuses on proactive account management, solution selling, and staying current with carrier offerings while maintaining accurate activity in Salesforce. Regular collaboration with internal teams is essential.