Strategic Customer Success Lead (Remote)

DTN (Data Transmission Network); Northern (KY); Hybrid; USD 70,000 - 82,000; Full time

Benefits offered by this job

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model

Health benefits

401K matching

Learning platform

EAP

Job summary

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through adoption of DTN solutions while protecting and growing recurring revenue. You will be the strategic point of contact throughout the customer lifecycle.

You will drive renewals, identify expansion opportunities, coach customers on DTN capabilities, and coordinate with Product, Support and Sales to ensure a high level of satisfaction, strong

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years in Customer Success or related roles managing recurring revenue.
• Strong communication and relationship-building skills; organized and proactive.

Responsibilities

• Develop and manage customer success plans delivering measurable value.
• Own renewal process and strategies for a rolling-term subscription model.
• Identify cross-sell/upsell opportunities and coordinate with Sales.
• Monitor usage, health metrics, and risk; address churn proactively.
• Educate customers on features and align DTN solutions with goals.

Skills

Customer Success

Account Management

Relationship Management

Communication

Organization

Education

Bachelor's degree

Tools

CRM (Salesforce)

BI Tools

Job description

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through adoption of DTN solutions while protecting and growing recurring revenue. You will be the strategic point of contact throughout the customer lifecycle.

You will drive renewals, identify expansion opportunities, coach customers on DTN capabilities, and coordinate with Product, Support and Sales to ensure a high level of satisfaction, strong