Strategic Customer Success Lead - Govt & Utilities (Remote)

Orbital Oracle Technologies GmbH; Denver (CO); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with company matches

Health coverage

Life insurance

Wellhub/Wellpass wellness benefit

Hybrid/remote-friendly

Job summary

OroraTech seeks a Customer Success Manager to own long-term success and retention for USA State, Local, and Utility customers. You will manage a $1M+ ARR portfolio, guiding onboarding, adoption, renewals, and expansion across cross-functional teams to drive measurable value in wildfire intelligence.

You will partner with Sales, Product, Engineering, and Marketing to champion the voice of the customer, translate roadmap updates, and ensure high renewal rates while supporting growth in an

Qualifications

• 3–5 years in Customer Success, Account Management, or a related customer-facing role (SaaS, geospatial tech, public safety, or utilities preferred)
• Proven ability to build trusted relationships across executive, operational, and technical stakeholders
• Strong project management skills and ability to juggle multiple priorities with cross-functional coordination
• Excellent communication skills and ability to translate technical capabilities into business value
• Data-driven, proactive mindset, able to assess account health and spot expansion opportunities
• Willingness to travel up to 25%

Responsibilities

• Own the relationship for a $1M+ portfolio of Tier 1 government accounts
• Serve as the go-to contact for customers from executive sponsors to technical stakeholders
• Build and maintain strategic account plans and stakeholder maps
• Develop deep insight into each customer's goals and wildfire management priorities
• Lead onboarding, implementation, and training to show value quickly
• Run recurring operational and executive check-ins and track adoption trends
• Identify upsell opportunities and renewals, coordinating with Sales on strategy
• Capture feedback and push feature requests through Product and Engineering
• Collaborate daily with Sales, Product, Engineering, Marketing, and Leadership

Skills

Customer Success

Account Management

SaaS

Geospatial tech

Public safety

Utilities

Relationship building

Project management

Communication

Data-driven

Travel up to 25%

Job description

OroraTech seeks a Customer Success Manager to own long-term success and retention for USA State, Local, and Utility customers. You will manage a $1M+ ARR portfolio, guiding onboarding, adoption, renewals, and expansion across cross-functional teams to drive measurable value in wildfire intelligence.

You will partner with Sales, Product, Engineering, and Marketing to champion the voice of the customer, translate roadmap updates, and ensure high renewal rates while supporting growth in an