Customer Success Manager (m/f/d)

Orbital Oracle Technologies GmbH; Denver (CO); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

401(k) with company matches

Health coverage

Life insurance

Wellhub/Wellpass wellness benefit

Hybrid/remote-friendly

Job summary

OroraTech seeks a Customer Success Manager to own long-term success and retention for USA State, Local, and Utility customers. You will manage a $1M+ ARR portfolio, guiding onboarding, adoption, renewals, and expansion across cross-functional teams to drive measurable value in wildfire intelligence.

You will partner with Sales, Product, Engineering, and Marketing to champion the voice of the customer, translate roadmap updates, and ensure high renewal rates while supporting growth in an

Qualifications

• 3–5 years in Customer Success, Account Management, or a related customer-facing role (SaaS, geospatial tech, public safety, or utilities preferred)
• Proven ability to build trusted relationships across executive, operational, and technical stakeholders
• Strong project management skills and ability to juggle multiple priorities with cross-functional coordination
• Excellent communication skills and ability to translate technical capabilities into business value
• Data-driven, proactive mindset, able to assess account health and spot expansion opportunities
• Willingness to travel up to 25%

Responsibilities

• Own the relationship for a $1M+ portfolio of Tier 1 government accounts
• Serve as the go-to contact for customers from executive sponsors to technical stakeholders
• Build and maintain strategic account plans and stakeholder maps
• Develop deep insight into each customer's goals and wildfire management priorities
• Lead onboarding, implementation, and training to show value quickly
• Run recurring operational and executive check-ins and track adoption trends
• Identify upsell opportunities and renewals, coordinating with Sales on strategy
• Capture feedback and push feature requests through Product and Engineering
• Collaborate daily with Sales, Product, Engineering, Marketing, and Leadership

Skills

Customer Success

Account Management

SaaS

Geospatial tech

Public safety

Utilities

Relationship building

Project management

Communication

Data-driven

Travel up to 25%

Job description

The Mission

OroraTech is an intelligence-as-a-service company delivering thermal intelligence for a sustainable Earth. We provide critical space insights to heroes on the ground, helping them act faster and make smarter decisions. Since launching our first thermal sensors, we have been dedicated to providing continuous data to those who need it most. As we expand our operations across the USA, we are looking for dedicated professionals to bridgethe gap between orbital technology and operational reality. This role is an exciting opportunity to bepartof a high-impact, international team on the front lines of climate technology.

About us

OroraTech is looking for a Customer Success Manager (m/f/d) to own the long-term success, retention, andgrowth of our USA State, Local, and Utility customers. You'll be the primary relationship ownerfrom post-sale through renewal, helping government agencies and utilities successfully adopt ourwildfire intelligence platform and turn it into measurable operational value. Managing a portfolio of $1M+ in Annual Recurring Revenue across Tier 1 accounts, you'll workcross-functionally with Sales, Product, Engineering, and Marketing to champion the voice of thecustomer internally, while spotting opportunities to grow OroraTech's footprint within each account. This is a high-impact role at the center of customer satisfaction, product adoption, retention, andsustainable revenue growth, helping communities better prepare for and respond to wildfire.

What you’ll be doing

Account Ownership

• Own the relationship for a $1M+ portfolio of Tier 1 government accounts
• Serve as the go-to contact for customers, from executive sponsors to technical stakeholders
• Build and maintain strategic account plans, including a full "5 wide by 5 deep" stakeholdermap
• Develop deep insight into each customer's operational goals and wildfire management priorities

Customer Success & Engagement

• Lead onboarding, implementation, and training so customers see value fast
• Run recurring operational and executive check-ins
• Track adoption trends and build customer success plans
• Spot risks early and resolve them before they threaten renewals

Renewals & Grow

• Own renewal planning, forecasting, and execution
• Identify upsell opportunities, license expansion, new products, multi-year deals
• Partner with Sales Leadership on commercial strategy and contract negotiations
• Keep revenue forecasts sharp and accurate

Product & Customer Advocacy

• Be the voice of the customer inside OroraTech
• Capture feedback and feature requests, and push them through Product and Engineering
• Translate roadmap updates into customer-facing communication
• Champion customer needs in product planning

Cross-Functional Collaboration

• Partner daily with Sales, Product, Engineering, Marketing, and Leadership
• Share competitive intel and market feedback
• Escalate issues effectively and support case studies, references, and success stories

Relevant Skills

• 3–5 years in Customer Success, Account Management, or a related customer-facing role: SaaS, geospatial tech, public safety, or utilities preferred
• Proven ability to build trusted relationships across executive, operational, and technical stakeholders
• Strong project management skills comfortable juggling multiple priorities and cross-functional coordination
• Excellent communication skills able to translate technical capabilities into business value
• Data-driven, proactive mindset, comfortable assessing account health and spotting expansion opportunities
• Willingness to travel up to 25%

Beyond the technical skills, we are looking for someone who embodies these traits:

• Growth mindset: you embrace learning, iterate quickly, and see challenges as opportunities
• Ownership and accountability: you follow through, close the loop, and take responsibility for outcomes
• High organization and structure: you create clarity from complexity and keep multiple threads in motion
• Independence: you work well with autonomy and don't need to be micromanaged to deliver
• Attentiveness and discretion: you notice the details that matter and handle sensitive information with care
• Team spirit: you collaborate openly, support your colleagues, and celebrate shared wins

Nice to Have

• Based in the Denver, CO area or willing to work in a hybrid model; remote candidates will also be considered
• Experience working internationally and across cultures, particularly with European teams
• Previous experience with customer management

Our Benefits

We believe that doing meaningful work should come with a meaningful experience. At OroraTech, you won't just be filling a seat, you'll be part of a close-knit, international team using space technology to help protect our planet. Here's what we offer:

Work That Matters

You will be an integral part of OroraTech's US expansion, a front-row seat to building something that genuinely counts. Our work is driven by the urgency of climate change, and every role in the company contributes directly to that mission. This is not a back-office role; it's a position with real visibility and real impact.

Autonomy & Trust

We give you the space to own your work. You won't be micromanaged, you'll be trusted to manage yourself, bring ideas to the table, and make the role your own. Individual autonomy and design freedom are not perks; they are how we operate.

A Team Worth Showing Up For

OroraTech is international, open-minded, and genuinely collaborative. You'll work alongside people who are passionate, humble, and motivated — from Munich to Denver and beyond. We take our work seriously, and each other even more so.

Financial & Health Benefits

• 401(k) with company matches, we invest in your future
• Comprehensive health coverage: medical, dental, and vision insurance
• Employer-paid life insurance, Short-Term Disability, and Long-Term Disability, you'recovered when it counts
• Corporate wellness benefit via a discounted Wellhub / Wellpass subscription - supporting your physical and mental wellbeing.

Flexibility & Growth

• Hybrid and remote-friendly working model — we trust you to deliver, wherever you are
• Opportunity to grow professionally and personally within a fast-scaling company
• Exposure to international business, cross-cultural collaboration, and cutting-edge space technology.

OroraTech is an equal opportunity employer. We celebrate diversity and are committed to creating aninclusive environment for all employees.