Strategic Customer Success Lead for Enterprise Growth

Attentive; Oregon; Hybrid; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health & Wellness

Equity

Job summary

Attentive is seeking a Senior Customer Success Manager to own the strategy for a portfolio of strategic accounts, driving growth and long-term value across the Attentive platform. You will align Account Management, Services, and product partners to deliver measurable outcomes, lead business reviews, and build trusted executive relationships across the client base.

The role emphasizes lifecycle strategy, collaboration across marketing channels (SMS, email, AI-powered capabilities), and strong

Qualifications

• Minimum 5+ years in Customer Success or Account Management, with enterprise experience.
• In-depth knowledge of lifecycle marketing and growth/retention strategies across SMS/email/AI tools.
• Experience aligning cross-functional teams (Sales, Services, Product) to deliver coordinated outcomes.
• Strong analytical and commercial judgment; translate data into actionable recommendations.
• Proven ability to influence stakeholders and drive complex account plans forward.

Responsibilities

• Lead strategic success plans with defined goals, metrics, owners and milestones.
• Advise on lifecycle marketing strategy spanning acquisition to retention.
• Coordinate cross-functional teams around customer strategy and initiatives.
• Build executive-level relationships and lead business reviews and strategy sessions.
• Translate performance data into actionable recommendations and business cases.

Skills

Customer Success

Account Management

Lifecycle marketing

Cross-functional collaboration

Executive communication

Education

Bachelor's degree in Marketing or related field

Tools

Salesforce

CRM platforms

Job description

Attentive is seeking a Senior Customer Success Manager to own the strategy for a portfolio of strategic accounts, driving growth and long-term value across the Attentive platform. You will align Account Management, Services, and product partners to deliver measurable outcomes, lead business reviews, and build trusted executive relationships across the client base.

The role emphasizes lifecycle strategy, collaboration across marketing channels (SMS, email, AI-powered capabilities), and strong