Senior Customer Success Manager, Strategic - East

Attentive; Oregon; Hybrid; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Health & Wellness

Equity

Zusammenfassung

Attentive is seeking a Senior Customer Success Manager to own the strategy for a portfolio of strategic accounts, driving growth and long-term value across the Attentive platform. You will align Account Management, Services, and product partners to deliver measurable outcomes, lead business reviews, and build trusted executive relationships across the client base.

The role emphasizes lifecycle strategy, collaboration across marketing channels (SMS, email, AI-powered capabilities), and strong

Qualifikationen

• Minimum 5+ years in Customer Success or Account Management, with enterprise experience.
• In-depth knowledge of lifecycle marketing and growth/retention strategies across SMS/email/AI tools.
• Experience aligning cross-functional teams (Sales, Services, Product) to deliver coordinated outcomes.
• Strong analytical and commercial judgment; translate data into actionable recommendations.
• Proven ability to influence stakeholders and drive complex account plans forward.

Aufgaben

• Lead strategic success plans with defined goals, metrics, owners and milestones.
• Advise on lifecycle marketing strategy spanning acquisition to retention.
• Coordinate cross-functional teams around customer strategy and initiatives.
• Build executive-level relationships and lead business reviews and strategy sessions.
• Translate performance data into actionable recommendations and business cases.

Kenntnisse

Customer Success

Account Management

Lifecycle marketing

Cross-functional collaboration

Executive communication

Ausbildung

Bachelor's degree in Marketing or related field

Tools

Salesforce

CRM platforms

Jobbeschreibung

About the Role

We are looking for an experienced customer success professional to join Attentive as a Senior Customer Success Manager. You will lead the overall customer strategy for a portfolio of Strategic accounts, shaping program direction, improving performance, and mobilizing the right resources to drive measurable business outcomes and long‑term growth across Attentive's platform.You will consult and lead on strategy across the customer lifecycle, bringing together Account Management, Services, and technical and product partners to align priorities, clarify ownership, and drive program and account growth. You will translate performance insights into recommendations that strengthen customer value, adoption, and retention while building and growing key client relationships.This role offers the autonomy and latitude to lead complex accounts, exercise sound judgment, and build trusted relationships with executive sponsors and day‑to‑day teams. You will represent Attentive in business reviews, onsite and in‑person meetings, functions, and strategic customer conversations.

What You'll Accomplish

• Build and maintain strategic success plans with clear business goals, success measures, priorities, owners, and milestones. Keep customers and internal partners aligned on key initiatives.
• Advise customers on lifecycle marketing strategy across acquisition, engagement, conversion, and retention, connecting SMS, email, and AI-powered capabilities into a cohesive program.
• Coordinate Account Management, Services, and technical and product partners around the customer strategy.
• Develop relationships across executive sponsors, marketing leaders, and technical stakeholders. Lead business reviews and working sessions that connect performance to business priorities and secure decisions and next steps.
• Translate program performance into clear recommendations, testing priorities, and business cases. Assess measurement limitations and evaluate opportunities in the context of customer goals, budgets, and expected returns.
• Maintain accurate revenue and renewal forecasts in partnership with Account Management, using customer usage, performance, and stakeholder signals. Identify risks early, communicate them clearly, and lead coordinated mitigation plans.
• Identify expansion opportunities through customer goals and unmet needs. Partner with Account Management and specialists to build value-based recommendations, define success criteria, and support meaningful adoption.
• Translate customer feedback and integration needs into clear business requirements for product and technical partners. Help customers build the knowledge and practices to sustain success, and share effective approaches with the team.

Your Expertise

• 5+ years of experience in Customer Success or Account Management, ideally in marketing technology or SaaS, with demonstrated success managing complex enterprise customers.
• Strong understanding of lifecycle marketing and growth and retention strategies, with depth in SMS or email and the ability to advise across channels.
• Experience collaborating with commercial, Services, product, and technical teams to translate customer needs into coordinated solutions and measurable outcomes.
• Strong analytical and commercial judgment: you can interpret performance data, ask thoughtful questions about measurement, and turn insights into actionable recommendations.
• Ability to influence stakeholders, navigate ambiguity and competing priorities, and independently drive complex account plans forward.
• Clear, confident communication with executive and operational audiences, strong organization, and consistent follow-through on decisions and commitments.
• Experience using Salesforce or a comparable CRM, customer success platforms, and reporting tools to maintain reliable account plans, forecasts, and risk visibility.
• Curiosity about emerging marketing technology and AI-powered customer experiences, with the ability to learn new capabilities and assess their relevance to customer goals.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:

• The US base salary range for this full-time position is $100,000 - $150,000 annually + commission+ equity + benefits
• Our salary ranges are determined by role, level and location

No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

Attentive Company Values

• Default to Action - Move swiftly and with purpose
• Be One Unstoppable Team - Rally as each other's champions
• Champion the Customer - Our success is defined by our customers' success
• Act Like an Owner - Take responsibility for Attentive's success
• Learn more about AWAKE, Attentive's collective of employee resource groups.

Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.