Strategic Customer Success Lead — Commercial Interiors

SCI - Seating Concepts, Inc.; Joliet (IL); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Supplemental Insurance

Savings Accounts

Retirement Accounts

Paid Time Off

Résumé du poste

SCI - Seating Concepts, Inc. is seeking a driven Customer Success Manager who owns customer relationships from first inquiry through successful install.

You’ll act as project leader and dedicated account manager, coordinating with engineering, production, and service teams to deliver on time and within budget. You’ll review plans with customers, propose best-fit solutions, and lead inside sales efforts to secure quotes and profitable margins while identifying upsell opportunities to expand

Qualifications

• 2–5 years experience in a sales and project management related role.
• Gifted relationship builder with internal colleagues and external customers.
• Excellent verbal and written communication skills.

Responsabilités

• Take full ownership of customer relationships from inquiry to install as project leader and account manager.
• Be the primary contact, build trust, and generate repeat and expanded business.
• Review plans, collaborate with customers to fit vision and budget.
• Lead inside sales: quotes, project scopes, pricing and margins.
• Follow up opportunities and convert quotes to orders.
• Spot upsell/cross-sell possibilities to maximize value for customer and SCI.
• Coordinate with estimation, engineering, production, operations, and customer service.
• Manage client communication, approvals, changes, timelines and expectations.

Connaissances

Relationship Building

Project Management

Inside Sales

Communication

Description du poste

SCI - Seating Concepts, Inc. is seeking a driven Customer Success Manager who owns customer relationships from first inquiry through successful install.

You’ll act as project leader and dedicated account manager, coordinating with engineering, production, and service teams to deliver on time and within budget. You’ll review plans with customers, propose best-fit solutions, and lead inside sales efforts to secure quotes and profitable margins while identifying upsell opportunities to expand