Strategic Customer Success & Growth Manager

Nikon SLM Solutions AG; Long Beach (CA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health coverage including medical, as

401(k) plan with 4% match

Holiday Pay and Paid Time Off

Paid parental leave

Gym reimbursement

Tuition reimbursement

Company-paid disability coverage

Company-paid life insurance

Job summary

Nikon SLM Solutions AG, a leader in metal additive manufacturing technology, seeks a Customer Success Manager in Long Beach, CA to advocate for strategic customers and coordinate across Sales, Service, Engineering, and Production. You will drive operational excellence, maximize machine availability, and translate client needs into tangible internal actions.

The role requires strong project management, customer relationship skills, and fluency in English to engage with executive stakeholders.

Qualifications

• Bachelor's degree in Industrial Engineering, Engineering, Business, Project Management, or a related field.
• Significant experience in customer success, technical account management, project management, service operations, or related role.
• Strong project management, coordination of complex cross-functional projects, and stakeholder communication.
• Excellent written and verbal communication in English; ability to engage at executive levels.

Responsibilities

• Serve as the primary contact for assigned strategic customers, building trusted relationships and understanding their needs.
• Own the overall customer experience and drive satisfaction to meet account goals.
• Coordinate cross-functional projects across Sales, Service, Engineering, Production, and other teams.
• Maximize machine availability by guiding internal resources to address technical and operational needs.
• Translate customer priorities into actionable items for Nikon SLM teams.
• Lead risk and escalation management with clear ownership and timely resolution.
• Monitor performance using data and feedback to identify risks and opportunities.
• Set customer-specific goals, milestones, and deliverables with internal accountability.
• Manage multiple stakeholders and keep ongoing projects on schedule.
• Develop relationships with stakeholders at multiple levels, including executives.
• Track expenses to support visibility into account profitability.
• Collaborate with Sales and management to pursue strategic account objectives.

Skills

Customer success

Project management

Stakeholder management

English communication

Industrial environment familiarity

Education

Bachelor's degree in Industrial Engineering, Engineering, Business, Project Management, or related field

Job description

Nikon SLM Solutions AG, a leader in metal additive manufacturing technology, seeks a Customer Success Manager in Long Beach, CA to advocate for strategic customers and coordinate across Sales, Service, Engineering, and Production. You will drive operational excellence, maximize machine availability, and translate client needs into tangible internal actions.

The role requires strong project management, customer relationship skills, and fluency in English to engage with executive stakeholders.