Resident Service Engineer

Nikon SLM Solutions AG; Concord (NC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health coverage (medical

Dental & Vision

401(k) with 4% match

Holiday Pay & Paid Time Off

Parental leave

Job summary

Nikon SLM Solutions is seeking a Resident Service Engineer to install and service our metal additive manufacturing systems at customer sites. The role emphasizes mechanical and electrical setup, precision alignment, and establishing customer network interfaces to ensure full machine operation.

You will train customer personnel, coordinate with the Service Manager, and travel internationally as needed to support installations and ongoing service.

Qualifications

• Bachelor-level engineering degree or equivalent experience.
• Hands-on troubleshooting of mechanical and electrical industrial equipment.
• CAD software proficiency.
• Ability to read electrical schematics.
• Strong interpersonal and communication skills.

Responsibilities

• Provide technical support for installed machines across electrical, mechanical, cooling, and gas systems to maximize performance.
• Collaborate with customers to ensure successful installation and start-up.
• Train customer personnel on level 1 system usage and peripheral machines.
• Attend/coordinate meetings with customers to discuss installation or repair status and timing.
• Communicate installation/repair status regularly to customer and Service Manager.
• Work closely with Service Manager to ensure excellent customer service.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Reading schematics

CAD software

Interpersonal communication

Travel readiness

Ability to work under pressure

Education

Bachelor of Science in Mechanical/Electrical/Electronic/Automation or equivalent

Tools

CAD software

Job description

Nikon SLM Solutions is a leading provider of metal-based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal-based additive manufacturing systems come from various industries such as aero-space, energy, healthcare, and automotive. Headquartered in Lübeck Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION:

Nikon SLM Solutions Resident Service Engineersprovide support to our external customer by applying their knowledge and experience with Nikon SLM Solutions machines. This position is primarily focused on installation and service, and the successful candidate will be responsible for the installation of complete systems at our customer location. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.

CANDIDATE RESPONSIBILITIES:

• Provide technical support for Nikon SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for Nikon SLM Solutions equipment and peripheral machines.
• Attend, and schedule when required, meetings with customers to discuss installation or re-pair status and timing.
• Communicate the installation or repair status frequently to the customer and the Service Manager.
• Work closely with the Service Manager to ensure customers are served with excellence.

CANDIDATE REQUIREMENTS:

• Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands-on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• Comprehensive health coverage including medical, dental, and vision
• 401(k) plan and 4% match
• Holiday Pay and Paid Time Off
• Paid parental leave (maternity and paternity)
• Gym reimbursement
• Company-paid disability coverage
• Company-paid life insurance

Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.