Strategic Account Success Manager - Industrial AM

Nikon SLM Solutions; Long Beach (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Holiday Pay and Paid Time Off

Paid parental leave

Gym reimbursement

Disability coverage

Life insurance

Job summary

Nikon SLM Solutions is seeking a Customer Success Manager in Long Beach to serve as the primary contact for strategic customers. You will coordinate cross-functional teams, drive service performance, and address escalations to maximize machine uptime and customer value.

You will work with Sales, Service, Engineering, Production, and other internal groups to strengthen relationships, manage projects, and support long-term account growth. Strong English communication is essential.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Experience in customer success, technical account management, or project management in an industrial/technical environment.
• Proven ability to coordinate complex cross-functional projects.
• Strong CRM and executive-level communication skills.
• Ability to influence without direct authority and manage multiple stakeholders.

Responsibilities

• Be the primary contact for strategic customers and understand their business needs.
• Own the customer experience and drive satisfaction toward account goals.
• Coordinate cross‑functional projects across Sales, Service, Engineering, and Production.
• Ensure smooth operations and maximize machine availability for customers.
• Translate customer priorities into actionable internal tasks and follow through.

Skills

CRM

Project management

Cross-functional

Communication (English)

Data analysis

Stakeholder management

Education

Bachelor's degree in Industrial Engineering, Engineering, Business, Project Management, or related field

Job description

Nikon SLM Solutions is seeking a Customer Success Manager in Long Beach to serve as the primary contact for strategic customers. You will coordinate cross-functional teams, drive service performance, and address escalations to maximize machine uptime and customer value.

You will work with Sales, Service, Engineering, Production, and other internal groups to strengthen relationships, manage projects, and support long-term account growth. Strong English communication is essential.