Strategic Customer Solutions Manager

Entrust; Minnesota; On-site; USD 90,000 - 150,000; Full time

Job summary

Entrust is seeking a Customer Solutions Manager (CSM) to accelerate value realization and adoption for strategic, post-sale accounts. You will monitor health, orchestrate cross-functional plans, and lead adoption—particularly CSP—across the portfolio to drive renewals and growth.

You will work with Sales, Product, Support, and Services to ensure customers achieve outcomes and realize full value, while maintaining executive alignment and risk mitigation.

Responsibilities

• Own the development and execution of Customer Success Plans as a living document in Gainsight, jointly owned with the account team and maintained through regular customer engagement.
• Monitor customer health using engagement signals, product usage, and operational insights to identify early warning indicators.
• Orchestrate cross-functional action plans across Sales, Support, Product, Engineering, and Services to remove blockers, restore momentum, and protect customer outcomes.
• Lead adoption and enablement across Entrust solutions, with a focus on CSP adoption and leveraging capabilities like Compliance Manager and CLM.
• Identify and qualify adoption-led growth opportunities, share insights with Sales to support opportunity shaping and renewal readiness.

Job description

Entrust is seeking a Customer Solutions Manager (CSM) to accelerate value realization and adoption for strategic, post-sale accounts. You will monitor health, orchestrate cross-functional plans, and lead adoption—particularly CSP—across the portfolio to drive renewals and growth.

You will work with Sales, Product, Support, and Services to ensure customers achieve outcomes and realize full value, while maintaining executive alignment and risk mitigation.