Remote Customer Solutions Manager

Entrust Corporation; Minnesota; On-site; USD 132,183 - 193,868; Full time

Benefits offered by this job

Career Growth

Flexible work options

Collaboration culture

Job summary

Entrust Corporation is seeking a Customer Solutions Manager to accelerate value realization and adoption for strategic customers. You will partner with Sales, Product, Support, and Services to ensure outcomes and drive retention.

This is a field, full-time role in the United States with ~10–12 customers and $3–10M ACV coverage. The role emphasizes driving customer health, risk mitigation, and cross-functional orchestration to unlock continued growth and renewal readiness.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, Professional Services, Consulting, Program Management, or comparable customer-facing roles in enterprise software/security.
• Demonstrated ability to influence senior stakeholders and operate effectively through ambiguity in a matrixed environment.
• Strong analytical and operational discipline, with the ability to translate customer goals into measurable success plans.
• Proven experience partnering cross-functionally with Sales, Product, Support, and Services.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Drive customer outcomes and value realization by developing and executing Customer Success Plans in Gainsight.
• Monitor customer health using usage data and engagement signals to validate value delivery and identify risks.
• Lead cross-functional action plans with Sales, Product, Engineering, and Services to remove blockers and protect outcomes.
• Oversee adoption and enablement of Entrust solutions, focusing on CSP adoption and related capabilities.

Skills

Customer Success

Stakeholder Management

Cross-functional Collaboration

Analytical Skills

Account Management

Education

Bachelor's degree or equivalent experience

Job description

Entrust Corporation is seeking a Customer Solutions Manager to accelerate value realization and adoption for strategic customers. You will partner with Sales, Product, Support, and Services to ensure outcomes and drive retention.

This is a field, full-time role in the United States with ~10–12 customers and $3–10M ACV coverage. The role emphasizes driving customer health, risk mitigation, and cross-functional orchestration to unlock continued growth and renewal readiness.