Senior Customer Service & Logistics Liaison (Manufacturing)

Westrock Company, Inc.; Murfreesboro (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

WestRock Company, Inc. seeks a Customer Service Representative to act as a key liaison among customers, sales, and operations.

Responsibilities include processing routine orders and inquiries, maintaining relationships, and coordinating with production planning and inventory management to ensure timely delivery. The role requires 3+ years of customer service experience in manufacturing or similar settings, strong communication skills, and proficiency with MS Office and AS/400.

Qualifications

• Requires 3+ years of customer service experience in manufacturing or related industry.
• Strong communication skills for written, verbal, and in-person interactions.
• Ability to collaborate with sales, operations, and quality teams to resolve issues.

Responsibilities

• Provide pricing, inventory availability and production schedule information to customers.
• Track warehouse inventories and update customers on order status.
• Run customized reports and share data with customers.
• Review customer credit information to ensure necessary credit is established for orders.
• Track order activity and alert staff of potential delivery problems.
• Suggest alternative products or services to meet customer needs.
• Support corrective action plans with Quality Manager for issue resolution.
• Record and process orders via telephone, email, or direct contact.
• Obtain pricing for services and materials required for manufacturing at other facilities.

Skills

Customer-oriented

Communication

Collaboration

Problem-solving

Growth and results oriented

Organizational skills

Education

High school diploma or GED

Tools

AS/400

Microsoft Office

Job description

WestRock Company, Inc. seeks a Customer Service Representative to act as a key liaison among customers, sales, and operations.

Responsibilities include processing routine orders and inquiries, maintaining relationships, and coordinating with production planning and inventory management to ensure timely delivery. The role requires 3+ years of customer service experience in manufacturing or similar settings, strong communication skills, and proficiency with MS Office and AS/400.