Sr. Asst, Customer Service

Smurfit Westrock; Beloit (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401K Matching

Medical, Dental, Vision from day one

Stock Purchase Program

Tuition Reimbursement

Wellness program

Job summary

Smurfit Westrock is seeking a Senior Assistant Customer Service to represent the company to customers and coordinate with sales and operations. You will be the primary contact, building ongoing relationships, handling orders, quotes, and logistics while ensuring delivery commitments are met.

The role operates onsite from 8:00 AM to 4:00 PM and emphasizes accuracy, proactive communication, and problem resolution to deliver exceptional service to multiple customers.

Qualifications

• 2+ years of customer service experience in a manufacturing environment or similar industry.
• Demonstrates a customer-oriented mindset and the ability to act in customers' best interests.
• Strong communication, collaboration, and problem solving to ensure great customer experience.

Responsibilities

• Represent WestRock to the customer and act as a liaison between customer, sales, and operations teams.
• Be the first point of contact with the customer and set the tone for their WestRock experience.
• Maintain ongoing relationships with multiple customers and sales staff; manage orders and inquiries.
• Schedule demand on machines and ensure customer delivery requirements are met.
• Proactively track order activity and inventory levels and alert staff/customers to issues.
• Handle outside purchases for services and materials needed for projects.
• Produce customized reports and share data with customers.
• Assist the Quality Manager to research and troubleshoot quality issues.

Skills

Customer service experience

Communication skills

Team collaboration

Problem-solving

Time management

Organizational skills

Multisystem navigation

Manufacturing familiarity

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

ERP systems

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Opportunity summary:

As a Senior Assistant Customer Service, you will represent WestRock to the customer and act as a critical liaison between the customer, sales, and operations teams. You will be the first point of contact with our customer and set the tone for their WestRock experience. You will maintain the ongoing relationship with multiple customers and sales staff, utilizing a diverse knowledge of products, logistics, production planning, and inventory management. As a WestRock employee, you will be empowered to develop yourself through a culture of training to give you the tools to accomplish your best work and satisfy the customer.

This position is onsite - 8-4

How You Will Impact WestRock

• Represent WestRock values and deliver excellent service through each interaction.
• Facilitates quotes and provides pricing.
• Creates new item specifications/projects.
• Manage accounts through processing incoming orders, and/or inquiries, by scheduling demand on machines, and managing orders to ensure customer’s delivery requirements are met.
• Proactively track order activity and inventory levels and alert appropriate staff/customers of any potential issues
• Handle outside purchases for services and materials required for the manufacturing of customer projects.
• Produce customized reports and share data with customers.
• Generate customer issues and support the Quality Manager to obtain information, research, and troubleshoot quality issues.

What You Need To Succeed

• High School diploma or G.E.D. (Preferred Associate/bachelor’s degree)
• Customer service or related work experience in manufacturing environment or other industries (2+ years- experience preferred)
• Basic knowledge of operational procedures and tools.
• Demonstrates a customer-oriented mindset and ability to operate with customers’ best interests in mind.
• Strong communication, collaboration, and problem-solving skills to complete a task or achieve a common goal and ensure a great customer experience.
• Demonstrates an interest, willingness, and drive to learn new things; seeks to understand concepts, processes, and ideas within area of functional expertise.
• Demonstrate organizational and time management skills to ensure achievement of desired results.
• Work in a fast-pace, team environment and partner with internal departments to achieve goals and satisfy customers.
• Ability to navigate in multiple systems.

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
• Generous benefits including 401 K Matching, Medical, Dental, Vision all starting day one. Stock Purchase Program, Tuition Reimbursement, and Wellness program.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.