Strategic Customer Solutions Lead

XPO; North Richland Hills (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Health insurance day one

Life insurance

PTO first year

Company holidays

401(k) match

Education assistance

Job summary

XPO is hiring a Senior Specialist, Customer Solutions in North Richland Hills, TX. You will influence cross-functional teams to ensure on-time delivery, own shipments, and prioritize actions to keep customers satisfied.

We offer a competitive compensation package, full health insurance from day one, life and disability insurance, up to 13 days of PTO, 9 company holidays, a 401(k) match, and education assistance. This role provides growth opportunities within a global logistics leader.

Responsibilities

• Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure, often asking for prioritization of a particular shipment or preparing another team to perform above standard services
• Understand your customers’ requirements and commit yourself to the oversight necessary to ensure success
• Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience
• Keep all systems up to date so accurate reporting is available and accurately identify any failures and record the root cause of the failure and the party responsible
• Provide feedback and ideas for process improvements

Job description

XPO is hiring a Senior Specialist, Customer Solutions in North Richland Hills, TX. You will influence cross-functional teams to ensure on-time delivery, own shipments, and prioritize actions to keep customers satisfied.

We offer a competitive compensation package, full health insurance from day one, life and disability insurance, up to 13 days of PTO, 9 company holidays, a 401(k) match, and education assistance. This role provides growth opportunities within a global logistics leader.