Senior Customer Solutions Lead - Logistics & Delivery

XPO Logistics, Inc.; North Richland Hills (TX); Presencial; USD 55.000 - 75.000; Jornada completa

Descripción de la vacante

XPO Logistics, Inc. is seeking a Senior Specialist, Customer Solutions to influence cross-functional teams and ensure timely delivery. You will own customer requirements and oversee the oversight necessary to ensure success across shipments and processes.

Daily reporting and clear communication will build trust and value in the XPO experience. The role emphasizes collaboration with internal partners, maintaining accurate systems, and contributing ideas for continuous process improvements to

Formación

• 2 years related experience or equivalent combination of education and experience.
• 2-4 years of logistics or transportation experience.

Responsabilidades

• Influence cross-functional teams to deliver on schedule and prioritize shipments or prepare other teams as needed.
• Understand customer requirements and oversee necessary coordination for success.
• Produce daily reports and customer communications, building trust with customers through insights and value.
• Keep systems up to date for accurate reporting, identify failures, and record root causes and responsible party.
• Provide feedback and ideas for process improvements.

Conocimientos

Logistics experience

Transportation experience

Descripción del empleo

XPO Logistics, Inc. is seeking a Senior Specialist, Customer Solutions to influence cross-functional teams and ensure timely delivery. You will own customer requirements and oversee the oversight necessary to ensure success across shipments and processes.

Daily reporting and clear communication will build trust and value in the XPO experience. The role emphasizes collaboration with internal partners, maintaining accurate systems, and contributing ideas for continuous process improvements to