Senior Specialist, Customer Solutions

XPO; North Richland Hills (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

XPO Logistics, Inc. is seeking a Senior Specialist, Customer Solutions to influence cross-functional teams and ensure timely delivery. You will own customer requirements and oversee the oversight necessary to ensure success across shipments and processes.

Daily reporting and clear communication will build trust and value in the XPO experience. The role emphasizes collaboration with internal partners, maintaining accurate systems, and contributing ideas for continuous process improvements to

Qualifications

• 2 years related experience or equivalent combination of education and experience.
• 2-4 years of logistics or transportation experience.

Responsibilities

• Influence cross-functional teams to deliver on schedule and prioritize shipments or prepare other teams as needed.
• Understand customer requirements and oversee necessary coordination for success.
• Produce daily reports and customer communications, building trust with customers through insights and value.
• Keep systems up to date for accurate reporting, identify failures, and record root causes and responsible party.
• Provide feedback and ideas for process improvements.

Skills

Logistics experience

Transportation experience

Job description

What you'll need to succeed as a Senior Specialist, Customer Solutions at XPO

• 2 years related experience or equivalent combination of education and experience

Preferred qualifications:

• 2-4 years of logistics or transportation experience

About the Senior Specialist, Customer Solutionsjob

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits are available on day one
• Life and disability insurance
• Earn up to 13 days of PTO over your first year
• 9 paid company holidays
• 401(k) option with company match
• Education assistance

What you'll do on a typical day:

• Influence cross-functional teams to provide delivery on the expected schedule and take ownership of each potential failure,often asking for prioritization of a particular shipment or preparing another team to perform above standard services
• Understand your customers' requirements and commit yourself to the oversight necessary to ensure success
• Produce daily reports and other customer communications. Build trust with your customers by providing insights and value to the XPO shipping experience
• Keep all systems up to date so accurate reporting is availableand accurately identify any failures and record the root cause of the failure and the party responsible
• Provide feedback and ideas for process improvements

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you're looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth