Strategic Customer Service & Logistics Leader
Peter Cremer North America LP
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Benefits offered by this job
Job summary
The Customer Service & Logistics Manager at Cremer North America in Cincinnati leads the customer service and logistics team, ensuring timely, accurate order fulfillment and scalable processes.
You will collaborate daily with Sales, Operations, Logistics and Accounting, and drive KPI achievement while developing reports using the CNA ERP system.
A BA/BS in business and 5–7 years of leadership in a related function are required.
Qualifications
- BA/BS in business or equivalent experience.
- 5–7 years leading a high-volume customer service/logistics function.
- Strong organizational, written and verbal communication skills.
- Ability to manage multiple priorities and meet deadlines.
- Deep understanding of CNA ERP system and reporting.
- Collaborate daily with Sales, Operations, Logistics and Accounting.
Responsibilities
- Supervise 6–10 Customer Service and Logistics Specialists.
- Develop scalable processes for order fulfillment and shipping.
- Ensure safe, reliable, and cost-controlled transportation.
- Analyze reports and KPIs to drive performance improvements.
- Lead cross-functional weekly reviews and department huddles.
- Support procurement and material planning as needed.
- Maintain compliance with site safety and environmental rules.
Skills
Education
Tools
Job description
The Customer Service & Logistics Manager at Cremer North America in Cincinnati leads the customer service and logistics team, ensuring timely, accurate order fulfillment and scalable processes.
You will collaborate daily with Sales, Operations, Logistics and Accounting, and drive KPI achievement while developing reports using the CNA ERP system.
A BA/BS in business and 5–7 years of leadership in a related function are required.
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