Customer Service and Logistics Manager

CREMER North America, LP; Cincinnati (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA Contributions

FSA

401K

Annual bonuses

Profit sharing

Tuition reimbursement

Paid vacation

Personal days

Public holidays

Job summary

Cremer North America is seeking a Customer Service & Logistics Manager to lead the Customer Service and Logistics team, ensuring timely and accurate execution of all customer orders and scalable processes. The role requires 5–7 years in a high-volume, customer-focused environment, ERP experience, strong communication, and collaboration across Sales, Operations, Logistics and Accounting to meet deadlines.

This on-site role offers competitive wages, bonuses, profit sharing and comprehensive

Qualifications

• Bachelor's degree in business or related field.
• 5–7 years managing a high transactional, customer-focused department (order fulfillment & customer satisfaction).
• Excellent organizational skills; ability to handle multiple priorities.
• Effective written and verbal communication; flexible to changing needs.
• Experience with ERP data entry or ERP systems; ability to generate and analyze reports.
• Ability to interact daily with Sales, Operations, Logistics and Accounting.

Responsibilities

• Supervise 6–10 Customer Service and Logistics Specialists.
• Develop and implement scalable processes for the department.
• Understand and meet specific customer requirements; communicate externally and internally.
• Ensure safe, reliable, and cost-controlled transportation of goods.
• Set and monitor department and company KPI’s; lead weekly cross-functional meetings.
• Cover duties in absence of assigned associates and ensure proper leadership coverage.
• Develop and follow Leader Standard Work with direct supervisor; adhere to EH&S regulations.
• Participate in procurement activities for raw materials.

Skills

Organizational skills

written and verbal communication

Multi-tasking

Cross-functional collaboration

Ability to adapt to change

Education

B.A. or B.S in Business or related field

Tools

CNA ERP system

Job description

the Customer Service & Logistics Manager is responsible for the Customer Service and Logistics team and the timely and accurate execution of all customer orders of the business. The Customer Service & Logistics Manager is responsible for creating and improving scalable systems and processes for all aspects of Customer Service and Logistics. Understanding the specifics of products of Cremer North America (CNA) as well as the business needs of their customer is essential.

POSITION REQUIREMENTS

Education, Credentials, Licenses:

B.A. or B.S degree in a Business related discipline or equivalent combination of experience and education.

Kind & Length of Experience:

• 5 to 7 years of demonstrated experience managing or supervising a high transactional volume customer focused department with emphasis on order fulfillment and customer satisfaction.
• Excellent organizational skills and able to handle multiple priorities.
• Effective written and verbal communication skills.
• Flexible and able to change direction as needed or requested.
• Enterprise Resource Planning (ERP) data entry or system experience
• Able to meet deadlines.
• Possess a comprehensive understanding of the CNA Enterprise Resource Planning (ERP) system and will produce and analyze reports as needed.
• Ability to interact daily with all elements of the business including but not limited to; Sales, Operations, Logistics and Accounting.

PERFORMANCE MEASURES AND STANDARDS

• Supervise, develop, and direct activities of 6-10 Customer Service and Logistics Specialists.
• Assess, develop, and implement process improvements across the department that are scalable
• Understand specific customer requirements.
• Communicate effectively both externally and internally.
• Ensure safe, reliable, and cost controlled transportation of goods.
• Manage and set department and company KPI’s
• Primary responsibilities exceeding customer expectations.
• Managing cross functional weekly Packaging Product Review meeting
• Lead and improve department huddles
• Analyze or produce reports for department and business leaders.
• Assist Procurement of raw material.
• In your absence you are responsible to ensure that the tasks assigned to the absentee is adequately covered by them or trained personnel. As a Supervisor or Manager, it is your responsibility to ensure that all activities are managed appropriately in an absence of any associate that reports to you.
• Develop and follow Leader Standard Work with Direct Supervisor
• Adhere to all Site Environmental, Health, Safety, and Security Requirements, Local, State, and Federal Regulations
• Maintain Hazardous waste in accordance to all Local, State, and Federal Regulations
• Other duties as required

ABOUT CREMER NORTH AMERICA

WHAT WE DO

• Contract Manufacturing
• Storage & Packaging
• Analytical Services
• Domestic & International Logistics
• Custom Service Design
• PRODUCTS WE SUPPORT
• Foods & Pharmaceuticals
• Personal Care & Cosmetics
• Paints & Coatings
• Agricultural
• Mining & Oil Field

CREMER MISSION AND VALUES

• We meet our customers’ needs by providing efficient, dependable, and flexible contract manufacturing, oleochemical sourcing and chemical services. We pride ourselves on:
• Being a family-run company
• Treating each other openly and honestly
• Working as a team
• Laughing Together
• Observing our developments, inside and outside our company
• Having a cross-cultural attitude
• Staying committed to being environmentally friendly
• Improving continuously
• Remembering to focus on long-term success

Cremer North America offers a full suite of employee benefits including Medical, Dental, Vision, Life, HSA Contributions, FSA, and 401K. We also offer competitive wages, annual bonuses, generous profit sharing, tuition reimbursement, paid vacation, personal days, and holidays. To learn more about us visit us on the web athttps://www.petercremerna.com/

We are an equal opportunity employer. Applicants are considered for positions without regard to sex, race, color, ancestry, religion, national origin, disability, age, marital status, disabled veteran or Vietnam era veteran status, genetic information, sexual orientation, pregnancy, including child birth or any related condition, gender identity or expression, citizenship, or any other characteristic protected by applicable state, federal or local laws.