Customer Service & Logistics Operations Leader

CREMER North America, LP; Cincinnati (OH); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

HSA Contributions

FSA

401K

Annual bonuses

Profit sharing

Tuition reimbursement

Paid vacation

Personal days

Public holidays

Job summary

Cremer North America is seeking a Customer Service & Logistics Manager to lead the Customer Service and Logistics team, ensuring timely and accurate execution of all customer orders and scalable processes. The role requires 5–7 years in a high-volume, customer-focused environment, ERP experience, strong communication, and collaboration across Sales, Operations, Logistics and Accounting to meet deadlines.

This on-site role offers competitive wages, bonuses, profit sharing and comprehensive

Qualifications

• Bachelor's degree in business or related field.
• 5–7 years managing a high transactional, customer-focused department (order fulfillment & customer satisfaction).
• Excellent organizational skills; ability to handle multiple priorities.
• Effective written and verbal communication; flexible to changing needs.
• Experience with ERP data entry or ERP systems; ability to generate and analyze reports.
• Ability to interact daily with Sales, Operations, Logistics and Accounting.

Responsibilities

• Supervise 6–10 Customer Service and Logistics Specialists.
• Develop and implement scalable processes for the department.
• Understand and meet specific customer requirements; communicate externally and internally.
• Ensure safe, reliable, and cost-controlled transportation of goods.
• Set and monitor department and company KPI’s; lead weekly cross-functional meetings.
• Cover duties in absence of assigned associates and ensure proper leadership coverage.
• Develop and follow Leader Standard Work with direct supervisor; adhere to EH&S regulations.
• Participate in procurement activities for raw materials.

Skills

Organizational skills

written and verbal communication

Multi-tasking

Cross-functional collaboration

Ability to adapt to change

Education

B.A. or B.S in Business or related field

Tools

CNA ERP system

Job description

Cremer North America is seeking a Customer Service & Logistics Manager to lead the Customer Service and Logistics team, ensuring timely and accurate execution of all customer orders and scalable processes. The role requires 5–7 years in a high-volume, customer-focused environment, ERP experience, strong communication, and collaboration across Sales, Operations, Logistics and Accounting to meet deadlines.

This on-site role offers competitive wages, bonuses, profit sharing and comprehensive