Strategic Customer Resolution Specialist

Acuity

Conyers (GA)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Job summary

Acuity Inc. is seeking a dedicated Order Management professional to support channel customers, handling order entry, project tracking, and issue resolution. You will coordinate with internal teams to ensure timely processing and shipment while maintaining high customer satisfaction.

The role emphasizes proactive communication, problem-solving, and the ability to train others as needed. You will work with Power BI dashboards to monitor orders and identify process improvements in a dynamic

Qualifications

Associate’s degree or technical degree or equivalent.
3–5 years of customer service experience.
Demonstrated empathy and strong communication skills.
Ability to work independently and in a team.
Proficiency with Microsoft Office; exposure to Power BI is a plus.

Responsibilities

Provide proactive order management support for channel customers, including order entry and project management.
Coordinate shipping and follow-ups to meet customer needs.
Use Power BI reporting to monitor orders and communicate delays or improvements.
Serve as liaison between internal partners and customers to resolve issues.