Customer Experience & Resolution Lead

Acuity Brands, Inc.; Atlanta (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

Acuity Inc. in Atlanta, GA is seeking a proactive Customer Order Management Specialist to support channel customers with order entry, inquiries, and issue resolution. You will become an expert who can train others and document knowledge and processes.

Key duties include pricing guidance, coordinating shipments, leveraging Power BI to monitor regional orders, and acting as a liaison between internal teams and customers to ensure timely, accurate service.

Qualifications

• Advanced English skills.
• Demonstrated empathy in tense situations.
• Excellent communication and organizational skills.
• Computer skills - proficiency with Microsoft Office tools and the ability to learn new software.

Responsibilities

• Provide standard pricing guidance; assist with non-standard pricing when required.
• Support order/project management from entry through shipment.
• Coordinate internal/external shipping to meet customer needs.
• Use Power BI to monitor orders by region and flag delays or issues.
• Serve as navigator between internal partners and customers; develop internal relationships beyond problem scope.
• Contribute to medium-to-hard order issue resolution leveraging internal partnerships.

Skills

Advanced English

Empathy

Communication

Organizational skills

Microsoft Office

Technical aptitude

Independent worker

Team player

Analytical skills

Problem solving

Customer focus

Willingness to learn

Tools

Power BI

Job description

Acuity Inc. in Atlanta, GA is seeking a proactive Customer Order Management Specialist to support channel customers with order entry, inquiries, and issue resolution. You will become an expert who can train others and document knowledge and processes.

Key duties include pricing guidance, coordinating shipments, leveraging Power BI to monitor regional orders, and acting as a liaison between internal teams and customers to ensure timely, accurate service.