Strategic Customer Order Specialist

AbbVie Inc.; Chicago (IL); Presencial; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

AbbVi e Inc. is seeking a Customer Service Specialist to support domestic customers across wholesale, regional, and retail channels, including physicians, pharmacies, hospitals, and government.

You will manage end-to-end order processing, resolve shipping and pricing discrepancies, and ensure on-time delivery of essential medicines. You will collaborate with internal partners to meet revenue objectives, monitor order status, and drive process improvements while adhering to regulatory standards

Qualificações

• Bachelor's degree, preferably in business or minimum 3-5 years customer service-related experience.
• Knowledge of cGMP, FDA, and regulatory pharmaceutical principles and their application.
• Proficient in Advanced Microsoft Office (Excel, Word), ERP/SAP, SharePoint, and customer feedback systems.
• Ability to interact with all levels of personnel, customers, and vendor accountability aligned to AbbVie business process.
• Analytical and problem-solving skills with proven ability to conduct root cause analysis and make data-driven decisions.
• Ability to multitask, prioritize work, manage time effectively, and maintain accuracy.
• Ability to work independently and in a team environment.

Responsabilidades

• Own high dollar customer orders from entry to release, tracking, and reporting.
• Manage drop ship orders and coordinate account setup and placement.
• Generate ad-hoc reports and collaborate with internal teams to resolve order-related issues.
• Oversee Clinical Trial order processes and liaison between customers and business groups.
• Lead projects related to account maintenance, returns, and credits/debits with timely completion.
• Collaborate with cross-functional teams to optimize orders and returns and drive process improvements.
• Serve as SME to mentor associates on complex account issues and order problem-solving.

Conhecimentos

Customer service

Analytical thinking

Problem solving

Multitask

Time management

Communication

Teamwork

Independence

Formação

Bachelor's degree in business

Ferramentas

ERP/SAP

SharePoint

Microsoft Excel

Microsoft Word

Customer feedback system

Descrição da vaga

AbbVi e Inc. is seeking a Customer Service Specialist to support domestic customers across wholesale, regional, and retail channels, including physicians, pharmacies, hospitals, and government.

You will manage end-to-end order processing, resolve shipping and pricing discrepancies, and ensure on-time delivery of essential medicines. You will collaborate with internal partners to meet revenue objectives, monitor order status, and drive process improvements while adhering to regulatory standards