Pharma Customer Success & Order-to-Cash Specialist

AbbVie Inc.; North Chicago (IL); Presencial; USD 59.000 - 104.000; Tempo integral

Resumo da vaga

AbbVie Inc. is seeking a Customer Service Specialist to support higher-tier domestic customers, including wholesale, regional, and physicians, in addition to pharmacies and hospitals.

The role focuses on Order to Cash processes, on-time delivery, and resolving shipping, pricing, returns, and billing inquiries. The position requires a bachelor’s degree or equivalent experience, knowledge of cGMP/FDA principles, and proficiency with Excel, Word, and SAP/ERP systems.

Qualificações

• Bachelor's degree required or equivalent experience.
• Knowledge of cGMP and FDA regulations.
• Proficient in Excel, Word, and ERP/SAP systems.
• Able to interact with all levels of personnel and vendors.
• Analytical, with strong problem-solving and time-management skills.
• Ability to work independently and in a team.

Responsabilidades

• Oversee day-to-day order management across multiple channels (EDI, fax, email, phone).
• Research and resolve shipping, pricing discrepancies, returns, and billing issues.
• Collaborate with internal teams to ensure on-time delivery and customer satisfaction.
• Manage clinical trial process including form completion and cross-functional liaison.
• Lead projects related to account maintenance, returns, and credits/debits within timelines.

Conhecimentos

Analytical thinking

Problem-solving

Multitasking

Communication skills

Formação

Bachelor's degree

Ferramentas

SAP

SharePoint

Excel

Descrição da vaga

AbbVie Inc. is seeking a Customer Service Specialist to support higher-tier domestic customers, including wholesale, regional, and physicians, in addition to pharmacies and hospitals.

The role focuses on Order to Cash processes, on-time delivery, and resolving shipping, pricing, returns, and billing inquiries. The position requires a bachelor’s degree or equivalent experience, knowledge of cGMP/FDA principles, and proficiency with Excel, Word, and SAP/ERP systems.