Customer Account Specialist - Order-to-Cash

AbbVie Inc.

Florham Park (NJ)

Presencial

USD 59.000 - 104.000

Tempo integral

Há 6 dias

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Benefícios oferecidos por esta vaga

Paid time off

Medical/dental/vision insurance

401(k)

Resumo da vaga

AbbVie Inc. in Florham Park, NJ, is seeking a Customer Service Specialist to support higher-tier domestic customers, including wholesale, regional, and retail, as well as physicians, pharmacies, hospitals, and government.

Day-to-day order management drives on-time delivery of crucial medicines, with timely research and resolution of shipping, pricing, returns, and credit processing. This role requires collaboration with business partners across the organization to ensure customer loyalty and

Qualificações

Bachelor's degree in business or related field required; 3–5 years customer service experience preferred.
Knowledge of cGMP, FDA, and regulatory pharma principles.
Proficient in MS Office, ERP/SAP, SharePoint; ability to navigate multiple systems.

Responsabilidades

Support higher-tier domestic customers including wholesale, regional, and retail, plus physicians and hospitals.
Manage orders from entry to shipment and resolve shipping, pricing, returns, and credit discrepancies.
Collaborate with internal teams to ensure customer loyalty and achieve sales/revenue objectives.
Provide SME guidance on complex account maintenance, order issues, and documentation.