Strategic Customer Growth Manager for Walmart & Sam’s Club

Unilever; Rogers (AR); On-site; USD 89,000 - 133,000; Full time

Benefits offered by this job

Bonus eligible

Health insurance

Retirement benefits

Life insurance

Parental leave

Paid vacation and holidays

Job summary

Unilever is seeking an Associate Customer Business Manager in Rogers, AR, to drive growth for Home Care with Walmart and Sam’s Club. You will own defined workstreams, manage merchant relationships, and translate data into clear business recommendations for internal teams.

The role emphasizes analytics, forecasting, and cross‑functional collaboration in a fast-paced retail environment. Location-based and growth-focused, this position offers exposure to digital commerce and omnichannel strategies.

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in the CPG or retail industry, including sales, customer development, customer management, or buying roles.
• Proficiency in Microsoft Copilot, PowerPoint, Excel, IRI and/or Nielsen or Circana, and Scintilla forecasting, and financial tools.
• Working knowledge of eCommerce retail fundamentals, traffic and conversion drivers, search & display.
• Prior experience in eCommerce or omnichannel management preferred.
• Ability to forecast sales and manage trade investment and return on investment.
• Proven ability to communicate clearly with a wide variety of stakeholders and coordinate assigned work across cross‑functional teams.
• Strong collaboration and influencing skills with internal and external partners.
• Ability to connect data, customer context, and business priorities into clear, practical recommendations.
• Ability to leverage future trends and market insights and think creatively when building business plans and influencing the customer.

Responsibilities

• Own defined customer workstreams and at least one assigned merchant relationship or business area, with coaching from the Senior Customer Business Manager.
• Support development and execution of the Walmart and Sam’s Club Home Care customer plan, with a focus on accelerating growth for HCNA’s #1 strategic growth customer across assortment, innovation, distribution, promotion, and digital fundamentals.
• Use insights to support customer and internal discussions and ensure agreed actions are completed on time.
• Use Walmart and Sam’s Club Scintilla data to analyze pricing, dollar and unit volume, promotions, shopper activations, and new-item performance.
• Prepare accurate weekly POS recaps and maintain sales, forecast, and performance trackers.
• Support sales forecasting, trade tracking, and evaluation of investment effectiveness and return on investment.
• Provide analysis and inputs for line reviews, ASP, and other key customer meetings.
• Support implementation, optimization, and measurement of digital assortment and omnichannel priorities.
• Monitor digital fundamentals including content, traffic, search, conversion, and the consumer path to purchase.
• Partner with eCommerce, Digital Marketing, Brand, and Shopper Marketing teams to improve execution across the Walmart and Sam’s Club digital ecosystem.
• Own accurate and timely customer administration for assigned workstreams, including new-item setup, portfolio maintenance, sales inputs, and required customer systems.
• Track deliverables, identify risks, and follow through with internal partners to support on‑time, high‑quality execution.
• Identify opportunities to simplify work, improve processes, and strengthen data quality and reporting.
• Partner with Customer Development, Brand, Shopper Marketing, Shopper Insights, eCommerce, Finance, and Supply Chain to support customer and Unilever priorities.
• Influence decisions through clear analysis, practical recommendations, and consistent follow‑through.
• Communicate effectively with buyers and internal stakeholders while escalating risks and decisions appropriately.

Skills

Forecasting

Omnichannel

Data analysis

Stakeholder comms

Cross-functional

Digital commerce

Education

Bachelor’s degree

Tools

Microsoft Copilot

PowerPoint

Excel

IRI

Nielsen

Circana

Scintilla forecasting

Job description

Unilever is seeking an Associate Customer Business Manager in Rogers, AR, to drive growth for Home Care with Walmart and Sam’s Club. You will own defined workstreams, manage merchant relationships, and translate data into clear business recommendations for internal teams.

The role emphasizes analytics, forecasting, and cross‑functional collaboration in a fast-paced retail environment. Location-based and growth-focused, this position offers exposure to digital commerce and omnichannel strategies.