Associate: Growth-Driven Customer Manager, Retail

Unilever; Rogers (AR); On-site; USD 89,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Retirement savings benefits

Life insurance and disability benefits

Parental leave

Paid vacation and holidays

Access to voluntary benefits

Job summary

Unilever in Rogers, AR is seeking an Associate Customer Business Manager to help accelerate Home Care growth for Walmart and Sam’s Club. You will manage a defined merchant relationship, conduct performance analytics using Scintilla data, and support omnichannel execution across digital and in-store channels.

Reporting to the Senior Customer Business Manager, you will translate insights into actionable plans, collaborate with multiple internal teams, and ensure timely, high-quality delivery of

Qualifications

• Bachelor’s degree required.
• 3+ years of experience in the CPG or retail industry, including sales, customer development, customer management, or buying roles.
• Proficiency in Microsoft Copilot, PowerPoint, Excel, IRI and/or Nielsen or Circana, and Scintilla forecasting, and financial tools.
• Working knowledge of eCommerce retail fundamentals, traffic and conversion drivers, search & display.
• Prior experience in eCommerce or omnichannel management preferred.
• Ability to forecast sales and manage trade investment and return on investment.
• Proven ability to communicate clearly with a wide variety of stakeholders and coordinate assigned work across cross-functional teams.
• Strong collaboration and influencing skills with internal and external partners.
• Ability to connect data, customer context, and business priorities into clear, practical recommendations.

Responsibilities

• Own defined customer workstreams and at least one assigned merchant relationship or business area.
• Support development and execution of the Walmart and Sam’s Club Home Care customer plan, with a focus on accelerating growth for HCNA’s #1 strategic growth customer across assortment, innovation, distribution, promotion, and digital fundamentals.
• Use insights to support customer and internal discussions and ensure agreed actions are completed on time.
• Use Walmart and Sam’s Club Scintilla data to analyze pricing, dollar and unit volume, promotions, shopper activations, and new-item performance.
• Prepare accurate weekly POS recaps and maintain sales, forecast, and performance trackers.
• Support sales forecasting, trade tracking, and evaluation of investment effectiveness and return on investment.
• Provide analysis and inputs for line reviews, ASP, and other key customer meetings.
• Support implementation, optimization, and measurement of digital assortment and omnichannel priorities.
• Monitor digital fundamentals including content, traffic, search, conversion, and the consumer path to purchase.
• Partner with eCommerce, Digital Marketing, Brand, and Shopper Marketing teams to improve execution across the Walmart and Sam’s Club digital ecosystem.
• Own accurate and timely customer administration for assigned workstreams, including new-item setup, portfolio maintenance, sales inputs, and required customer systems.
• Track deliverables, identify risks, and follow through with internal partners to support on-time, high-quality execution.
• Identify opportunities to simplify work, improve processes, and strengthen data quality and reporting.
• Partner with Customer Development, Brand, Shopper Marketing, Shopper Insights, eCommerce, Finance, and Supply Chain to support customer and Unilever priorities.
• Influence decisions through clear analysis, practical recommendations, and consistent follow-through.
• Communicate effectively with buyers and internal stakeholders while escalating risks and decisions appropriately.

Skills

Microsoft Copilot

PowerPoint

Excel

IRI/Circana

Scintilla forecasting

Financial tools

eCommerce fundamentals

communication

cross-functional collaboration

Education

Bachelor’s degree

Tools

Circana

Nielsen

Job description

Unilever in Rogers, AR is seeking an Associate Customer Business Manager to help accelerate Home Care growth for Walmart and Sam’s Club. You will manage a defined merchant relationship, conduct performance analytics using Scintilla data, and support omnichannel execution across digital and in-store channels.

Reporting to the Senior Customer Business Manager, you will translate insights into actionable plans, collaborate with multiple internal teams, and ensure timely, high-quality delivery of