Strategic Customer Growth Director

Alstom; New York (NY); On-site; USD 225,000 - 275,000; Full time

Job summary

Alstom in New York City is seeking a Customer Director to drive customer relationships and strategic growth across our high‑profile transport projects. You’ll work with Sales, Tendering and Project Management to maximize revenue, ensure profitability and deliver a superior customer experience.

With 10+ years in CRM and strategic account management, you’ll lead negotiations, identify new opportunities, and steer complex tenders while fostering a customer‑centric culture across cross‑functional

Qualifications

• Degree in Engineering, Business Administration, or a related field.
• 10+ years of experience in customer relationship management and strategic account management, and project management.
• Proficiency in identifying business opportunities, gathering customer insights, and value-selling.
• Strong knowledge of project execution, profitability and financials.
• Proven ability to lead negotiations.
• Experience with complex tender management.
• Ability to foster a customer-centric culture and ensure customer satisfaction.
• Strong communication and interpersonal skills.
• Skilled in contributing to cross-functional team success during project execution phases.
• Resilience and adaptability to manage complex customer portfolios and deliver results.

Responsibilities

• Growing business by selling existing or new products to existing customers to maximize revenue and profits.
• Acting as the main point of contact for customers and being the primary authority on all customer issues.
• Securing and regularly measuring customer satisfaction.
• Contributing to negotiations during the tender phase.
• Partnering with the Project Managers to ensure the success of project execution.
• Leading commercial discussions to support project execution teams, resolve issues that protect business interests and maintain customer satisfaction.
• Applying Alstom rules on ethics and compliance in all selling and customer management activities.
• Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets.
• Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).
• Collaborating with cross-functional teams to foster a customer-centric culture and achieve strategic business development goals.

Skills

Customer CRM

Strategic accounts

Negotiation

Tender management

Cross-functional

Value selling

Financial acumen

Communication skills

Relationship building

Education

Engineering/Business degree

Job description

Alstom in New York City is seeking a Customer Director to drive customer relationships and strategic growth across our high‑profile transport projects. You’ll work with Sales, Tendering and Project Management to maximize revenue, ensure profitability and deliver a superior customer experience.

With 10+ years in CRM and strategic account management, you’ll lead negotiations, identify new opportunities, and steer complex tenders while fostering a customer‑centric culture across cross‑functional