Customer Director

Alstom; New York (NY); Hybrid; USD 225,000 - 275,000; Full time

Benefits offered by this job

Comprehensive social coverage (life, medical, pension)

Dynamic and inclusive working environment

Performance recognition reward package

Job summary

A leading transportation company is seeking a professional in customer relationship management in New York, NY. You will drive customer satisfaction, manage business portfolios, and negotiate during project phases. Ideal candidates have a degree in Engineering or Business Administration and over 10 years experience in strategic account management. The role offers a competitive salary package between $225K and $275K, plus benefits.

Qualifications

• 10+ years of experience in customer relationship management and strategic account management.
• Proficient in identifying business opportunities and gathering customer insights.
• Strong knowledge of project execution and business financials.

Responsibilities

• Act as the main contact for customers and primary authority on issues.
• Secure and measure customer satisfaction regularly.
• Grow business by maximizing revenue with existing customers.

Skills

Customer relationship management

Strategic account management

Project management

Value-selling

Strong communication skills

Interpersonal skills

Education

Degree in Engineering or Business Administration

Job description

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Take on a new challenge and apply your customer relationship management and strategic business development expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.

You'll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day-to-day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer-centric culture, and contribute to negotiations during the tender phase—and much more.

We’ll look to you for:

• Acting as the main point of contact for customers and being the primary authority on all customer issues,
• Securing and regularly measuring customer satisfaction,
• Growing business by selling existing or new products to existing customers to maximize revenue and profits,
• Contributing to negotiations during the tender phase,
• Partnering with the Project Managers to ensure the success of project execution,
• Leading commercial discussions to support project execution teams resolve issues that protect business interests and maintain customer satisfaction,
• Applying ALSTOM rules on ethics and compliance in all selling and customer management activities,
• Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets,
• Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering, Business Administration, or a related field,
• 10 plus years of experience or understanding of customer relationship management and strategic account management,and project management,
• Proficiency in identifying business opportunities, gathering customer insights and value-selling,
• Strong Knowledge of project execution, profitability/business financials,
• Proven ability to lead negotiations,
• Experience with complex tender management,
• Strong communication and interpersonal skills,
• Ability to foster a customer-centric culture and ensure customer satisfaction,
• Skilled in contributing to cross-functional team success during project execution phases,
• Resilience and adaptability to manage complex customer portfolios and deliver results.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty,
• Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability,
• Utilize our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning,
• Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)
• Salary Range- 225K-275K

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

The primary work location of this position has been identified as New York, NY for the purpose of this job posting, however any location where Alstom has a physical office on the east coast of the United States could be considered.