Customer Director

Alstom; New York (NY); On-site; USD 225,000 - 275,000; Full time

Job summary

Alstom in New York City is seeking a Customer Director to drive customer relationships and strategic growth across our high‑profile transport projects. You’ll work with Sales, Tendering and Project Management to maximize revenue, ensure profitability and deliver a superior customer experience.

With 10+ years in CRM and strategic account management, you’ll lead negotiations, identify new opportunities, and steer complex tenders while fostering a customer‑centric culture across cross‑functional

Qualifications

• Degree in Engineering, Business Administration, or a related field.
• 10+ years of experience in customer relationship management and strategic account management, and project management.
• Proficiency in identifying business opportunities, gathering customer insights, and value-selling.
• Strong knowledge of project execution, profitability and financials.
• Proven ability to lead negotiations.
• Experience with complex tender management.
• Ability to foster a customer-centric culture and ensure customer satisfaction.
• Strong communication and interpersonal skills.
• Skilled in contributing to cross-functional team success during project execution phases.
• Resilience and adaptability to manage complex customer portfolios and deliver results.

Responsibilities

• Growing business by selling existing or new products to existing customers to maximize revenue and profits.
• Acting as the main point of contact for customers and being the primary authority on all customer issues.
• Securing and regularly measuring customer satisfaction.
• Contributing to negotiations during the tender phase.
• Partnering with the Project Managers to ensure the success of project execution.
• Leading commercial discussions to support project execution teams, resolve issues that protect business interests and maintain customer satisfaction.
• Applying Alstom rules on ethics and compliance in all selling and customer management activities.
• Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets.
• Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).
• Collaborating with cross-functional teams to foster a customer-centric culture and achieve strategic business development goals.

Skills

Customer CRM

Strategic accounts

Negotiation

Tender management

Cross-functional

Value selling

Financial acumen

Communication skills

Relationship building

Education

Engineering/Business degree

Job description

At Alstom, we understand transport networks and what moves people. From high‑speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the Customer Director we’re looking for in New York City? (Successful candidate may be located anywhere on the East Coast of the US; New York or Philadelphia is preferred.)

Your future role

Take on a new challenge and apply your customer relationship management and strategic business development expertise in a cutting‑edge field. You’ll work alongside dedicated and collaborative teammates.

You’ll drive customer satisfaction and loyalty while growing business opportunities and ensuring project profitability. Day‑to‑day, you’ll work closely with teams across the business (including Sales, Tendering, and Project Management), champion a customer‑centric culture, and contribute to negotiations during the tender phase and much more.

Responsibilities

• Growing business by selling existing or new products to existing customers to maximize revenue and profits.
• Acting as the main point of contact for customers and being the primary authority on all customer issues.
• Securing and regularly measuring customer satisfaction.
• Contributing to negotiations during the tender phase.
• Partnering with the Project Managers to ensure the success of project execution.
• Leading commercial discussions to support project execution teams, resolve issues that protect business interests and maintain customer satisfaction.
• Applying Alstom rules on ethics and compliance in all selling and customer management activities.
• Identifying new business opportunities with customers, understanding their needs, and gathering key data, including budgets.
• Leading the Business Opportunity Review (BOR), Go/No Go, and Tender Review Meetings (TRM).
• Collaborating with cross‑functional teams to foster a customer‑centric culture and achieve strategic business development goals.

All about you

• Degree in Engineering, Business Administration, or a related field.
• 10+ years of experience or understanding of customer relationship management and strategic account management, and project management.
• Proficiency in identifying business opportunities, gathering customer insights, and value‑selling.
• Strong knowledge of project execution, profitability/business financials.
• Proven ability to lead negotiations.
• Experience with complex tender management.
• Ability to foster a customer‑centric culture and ensure customer satisfaction.
• Strong communication and interpersonal skills.
• Skilled in contributing to cross‑functional team success during project execution phases.
• Resilience and adaptability to manage complex customer portfolios and deliver results.

Things you’ll enjoy

• Work with a diverse portfolio of customers, fostering strong relationships and driving customer satisfaction and loyalty.
• Collaborate with transverse teams and helpful colleagues.
• Progress towards becoming a key contributor to Alstom’s strategic growth by managing customer portfolios, identifying new business opportunities, and ensuring project profitability.
• Contribute to innovative projects.
• Utilise our dynamic and inclusive working environment, designed to promote leadership, resilience, adaptability, and continuous learning.
• Steer your career in whatever direction you choose across functions and countries.
• Salary range 225‑275K.

Important to note

As a global business, we are an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We are committed to creating an inclusive workplace for everyone.