End-to-End Revenue Success Manager

Alguna; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Alguna in New York is seeking a customer success professional to own customers end-to-end, guiding them from kickoff through onboarding, adoption, and renewal. You’ll ensure quick value realization across pricing, quoting, and billing workflows, and act as the voice of the customer within the company.

You will build trusted partnerships with Finance, RevOps, Sales, and Engineering, develop scalable success motions, and drive faster time-to-value with templates, playbooks, and self-serve

Qualifications

• From kickoff to renewal/expansion, own the customer journey end-to-end.
• Help customers implement Alguna quickly and realize value in pricing, quoting and billing workflows.
• Represent the voice of the customer to product/engineering with clarity and urgency.
• Collaborate with Finance/RevOps/Sales/Engineering to build trusted partnerships.
• Develop scalable success motions: playbooks, health scoring, onboarding templates, and self-serve enablement.
• Triaging issues and coordinating cross-functionally to keep customers informed.

Responsibilities

• Own customers end-to-end from kickoff to renewal/expansion.
• Drive time-to-value and ensure quick adoption of Alguna across workflows.
• Be the internal advocate for customer needs with product and engineering.
• Partner with cross-functional teams to unblock customers and improve the product.

Skills

RevOps

Sales alignment

Customer advocacy

Relationship management

AI enablement

Job description

Alguna in New York is seeking a customer success professional to own customers end-to-end, guiding them from kickoff through onboarding, adoption, and renewal. You’ll ensure quick value realization across pricing, quoting, and billing workflows, and act as the voice of the customer within the company.

You will build trusted partnerships with Finance, RevOps, Sales, and Engineering, develop scalable success motions, and drive faster time-to-value with templates, playbooks, and self-serve